Seasonal, Associate Training Developer

As a Seasonal Associate Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization. 

Day to day, you’ll… 

• Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives 
• Select appropriate instructional delivery methods and matches to intended learning objectives 
• Develop training materials for synchronous and asynchronous delivery methods 
• Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses 
• Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training 
• Utilize templates to implement course evaluation methods and instruments 
• Utilize standard report results template to share training programs with business unit leaders 
• Facilitate training, and train-the-trainer sessions for all training courses developed 
• Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives 

• Recent H&R Block tax office experience
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
• Ability to handle multiple tasks and projects simultaneously
• Ability to work effectively with associates throughout the organization
• Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (including BlockWorks, Work Center and Appointment Manager)
• Effective facilitation, presentation, oral, written, and interpersonal communication skills
• Experience in course development, Agile/Scrum and knowledge of instructional design theory, concepts, principles, and techniques
• Experience in the design, development, and delivery of training programs
• 3 years minimum related work experience
• Strong analytical skills with the ability to apply new and evolving internet technologies
• Understanding and previous use of a Windows-based computer system and strong proficiency in MS Word, Excel, and PowerPoint

• 4 years work experience in training and development in a corporate financial services environment
• Experience with multimedia authoring or development tools
• Instructional Design certification
• Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline