Join Our Team as a Client Care Representative
Pass One Hour is seeking a Part-Time Seasonal Customer Service Representative (CSR) to support our team during busy nights and weekends. This position plays a key role in helping customers with scheduling, inbound calls, and providing a professional first impression of our company. The ideal candidate is dependable, organized, friendly, and able to stay calm in a fast-paced environment. HVAC experience is a plus, but not required. This role has the potential to become a permanent position based on performance and business needs as we continue to grow.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Your main responsibilities will include:
- Answering inbound customer calls promptly and professionally.
- Scheduling service appointments and dispatching information clearly to our field team.
- Providing updates and support to customers throughout their service experience.
- Maintaining accurate customer records and notes in our system.
What We’re Looking For
- A positive attitude and a strong willingness to learn — experience is a plus, but not required.
- Strong communication skills and a friendly phone presence.
- Basic computer skills and comfort learning new systems.
- Dependability and the ability to work well as part of a team.
- Availability on nights and weekends.
Why Join Us?
At Pass One Hour Heating & Air, we believe in doing the right thing — for our customers and our team. We value hard work, integrity, and a strong sense of community. If you’re ready to build a meaningful career and grow with a company that cares, we’d love to hear from you.
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.