Seasonal Customer Service Representative - $20-21/hr.

Do you love the holidays and enjoy helping people? Join a cheerful team at a local holiday decorations company and make spirits bright this season!

We're looking for friendly, professional, and customer-focused individuals to support our client's busy call center during the most festive time of the year.

Job Title: Seasonal Customer Service Representative

• Manage a high volume of incoming calls and customer inquiries regarding seasonal holiday products (Christmas lights, artificial trees, seasonal decorations, etc.)
• Identify and assess customers' needs through following a script to achieve overall satisfaction
• Follow communication procedures, guidelines, and policies
• Handle customer complaints in a professional manner

Requirements:

• Excellent phone and communication skills
• Professional grammar and typing - accurate spelling is incredibly important!
• Customer first mindset with the ability to adapt/respond to different types of customers
• Ability to multi-task, prioritize, and manage time effectively
• Previous experience in a call center is preferred

Additional Info:

• Pay rate: $20-21/hr.
• Location: Eden Prairie, MN
• Schedule: 8:30am - 5:00pm, Mon - Fri (occasional overtime hours)
• Duration: Seasonal - Starting in late October/early November through mid-January

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.