Seasonal Customer Service Representative

A&E Plumbing, Heating & Air

  • Gresham, Oregon
  • 30+ days ago
  • $18–$22 Per Hour
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Skills

  • Auditingunmatched
  • Billingunmatched
  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Support/Serviceunmatched
  • Database Administrationunmatched
  • Detail Orientedunmatched
  • Develop and Maintain Customersunmatched
  • Equipment Maintenance/Repairunmatched
  • Establish Prioritiesunmatched
  • Maintenance - HVACunmatched
  • Multitaskingunmatched
  • On Callunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Voice Mailunmatched
  • Writing Skillsunmatched

Description

We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break. Must be within 1 hour commute of the office. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.  
  •  Answer all incoming calls by the second ring 
  • Thoroughly vet and route incoming calls in a timely manner to appropriate staff members. 
  • When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
  • Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager. 
  • Maintain customer database. 
  • Take customer payments 
  • Email customer invoices or receipts 
  • Assist team members with simple tasks 
  • Assist with simple on call messages of cancelations, payments, receipts or estimates 
  • Answer simple customer questions 
  • Other projects or duties as assigned 
  • Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.  
  • Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
  • Needs to have great attention to detail
  • Needs to posses strong organizational skills
  • Proficient at multi-tasking
  • Basic computer skills
  • Needs strong verbal and written communication skills
  • Experience with Service Titan a PLUS!

Flexible work from home options available.

Compensation: $18.00 - $22.00 per hour

Numbers & Facts

LocationGresham, Oregon
Salary$18–$22 Per Hour

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