Seasonal Customer Service Representative - Senior Services

Seasonal Customer Service Representative - Senior Services

Salary

$15.45 - $17.55 Hourly

Location

Prince Georges County, MD

Job Type

Seasonal

Job Number

CSR.SS.26

Department

PGC Parks and Recreation

Division

Special Program Division

Opening Date

03/24/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

The Special Programs Division is seeking Customer Service Representatives in their Senior Activity Centers! Customer Service Representatives play a vital role in creating a welcoming and efficient environment for facility guests. Whether stationed at the front desk or supporting special events, staff must consistently demonstrate a positive attitude, exceptional communication skills, and a thorough understanding of facility programs and procedures.

Work Locations Available

• Laurel-Beltsville Senior Activity Center
• Camp Springs Senior Activity Center
• Gwendolyn Britt Senior Activity Center
• Langley Park Senior Activity Senior

For more information about the Seasonal Hiring process and application status for Prince George's County Parks and Recreation, please contact Joelle Edmond,Joelle.Edmond@pgparks.comor Brenda MillerBrenda.Miller@Pgparks.com.

Examples of Important Duties

• Provide excellent customer service
• Answer and direct phone calls promptly and accurately
• Register customers for classes, memberships, and events using Parks Direct registration system
• Monitor on-site activities, ensuring safety and adherence to facility rules* Set up and break down equipment for events, including tables, chairs, and materials
• Maintain cleanliness and functionality of event spaces/center
• Respond appropriately to emergency situations
• Perform other duties as assigned to support team operations

Minimum Qualifications

Minimum Qualifications

• Must be 18 years of age or older
• Able to lift up to 25 pounds
• Physical capability to assist with event setup and teardown

Knowledge, Skills and Abilities

• Thrive in a fast-paced, multi-tasking environment
• Strong communication and interpersonal skills.
• Enjoy going above and beyond to serve community members, especially seniors aged 60+
• Have previous experience in customer service
• Display reliability, professionalism, and work effectively as part of a tea

Supplemental Information

May be subject to medical, drug and alcohol testing.

Work hours

• Hours vary depending on the center's operations and needs.

Working Conditions/Environment

• Position is indoors.

Supplemental information

• Employment is contingent upon a favorable background check.
• Positions are part-time or seasonal depending on assignment
• Opportunities for training and career development

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2026 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits for Seasonal Employees

Health Insurance Plans

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical

• Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan

• UnitedHealthcare Select Plan (EPO)

• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.

01

Select all locations you are interested in working at (Select all the apply):

• Laurel-Beltsville Senior Activity Center
• Camp Springs Senior Activity Center
• Gwendolyn Britt Senior Activity Center
• Langley Park Senior Activity Senior

02

Are you at least 18 years of age?

• Yes
• No

03

Are you available to work weekends and evenings?

• Yes
• No

Required Question

Employer The Maryland-National Capital Park & Planning Commission

Address 7833 Walker Drive

Suite 425

Greenbelt, Maryland, 20770

Website https://www.mncppc.org/jobs