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Seasonal Customer Support

Ascendo

Frederick, MD

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JOB DETAILS
SKILLS
Call Centers, Customer Escalations, Customer Experience, Customer Support/Service, Data Quality, Detail Oriented, Diversity, Documentation, Identify Issues, Interpersonal Skills, Multitasking, Online Chat, Operational Support, Order Processing, Order/Customer Fulfillment, Organizational Skills, Partner Sales, Retail, Retail Sales, Sales Administration, Sales Management, Sales Operations, Sales Support, Service Delivery, Team Player, Time Management
LOCATION
Frederick, MD
POSTED
2 days ago
ChatGPT said:

Now Hiring - Seasonal Opportunities with a Leading Luxury Brand!

Are you passionate about delivering exceptional customer experiences and ready to join a dynamic team during the busiest and most exciting season of the year? We're hiring multiple seasonal positions across our customer service and sales support teams. These roles are ideal for individuals who thrive in fast-paced environments, enjoy helping customers, and want to work with a premier brand known for its quality and service.

Open Roles
  • 2 Flex Customer Service Representatives - Must be available 2 evenings and 1 weekend day per week.
  • 1 Overnight Customer Service Representative - Shifts between 9 PM - 8 AM.
  • 1 Customer Care Specialist - Standard business hours.
  • 1 Sales Administrator (Customer Service-Focused) - Standard business hours.
Customer Service Representatives (Flex & Overnight)

What You'll Do:
  • Provide exceptional support to customers via phone, email, and live chat in a high-volume environment.
  • Assist with orders, returns, product information, and troubleshooting.
  • Deliver a seamless and professional customer experience while meeting daily performance goals.
Requirements:
  • Must complete 3-4 weeks of in-person training and remain onsite full-time for the first 6 months.
  • Must have schedule flexibility, including 2 evening shifts and 1 weekend day per week.
  • Previous retail sales or customer service experience required; high-volume or fast-paced environment preferred.
Customer Care Specialist

What You'll Do:
  • Deliver a premium, "white glove" customer service experience across phone and digital channels.
  • Handle escalations and complex customer inquiries with professionalism and empathy.
  • Collaborate with internal teams to ensure timely and accurate resolution of client needs.
Requirements:
  • Experience in luxury retail, call center, or high-touch customer service environments.
  • Exceptional communication and interpersonal skills.
  • Strong attention to detail and ability to manage multiple priorities.
Sales Administrator (Customer Service-Focused)

What You'll Do:
  • Support sales operations with order processing, account updates, and data accuracy.
  • Assist with client communication and documentation of high-value transactions.
  • Partner with sales and customer service teams to ensure seamless order fulfillment.
Requirements:
  • 2+ years of experience in sales administration, order processing, or account management.
  • Highly detail-oriented with strong organizational skills.
  • Ability to handle confidential client information with discretion and accuracy.
Why Join Us?
  • Be part of a passionate, collaborative team supporting a world-class brand.
  • Gain valuable seasonal experience with potential for future opportunities.
  • Work in a dynamic environment where no two days are the same.

Ready to Elevate Your Career This Season?
Apply today and become part of a team dedicated to delivering exceptional service and luxury experiences to customers around the world!

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright

About the Company

A

Ascendo

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