Communication Skills, Consumer Branding, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Identify Issues, Microsoft Office, Microsoft Product Family, Multitasking, Needs Assessment, Order Processing, Presentation/Verbal Skills, Resolve Customer Issues, Returns Processing, Time Management, Typing, Writing Skills
Job Purpose
Customer Support Specialists support Red Aspen’s mission statement by going above and beyond to troubleshoot issues on behalf of Brand Ambassadors and their customers while providing world-class service and education to anyone that reaches out.
Key Responsibilities
- Responding to Brand Ambassador and customer inquiries in a timely and accurate way, via email or chat
- Manage large amounts of incoming emails and chats
- Build sustainable relationships and trust with Brand Ambassadors and customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage and support our Brand Ambassadors and customers
- Identify customer needs and help customers using specific company software
- Provide recognition and awards to eligible Brand Ambassadors
- Recognize and inform leads of any unknown website issues highlighted by customers and Brand Ambassadors
- Process order returns.
- Update customer and Brand Ambassador accounts as necessary.
- Take on other assignments as necessary during down time
Qualifications
- High school degree or equivalent
- Detail-oriented and ability to work in a fast-paced environment
- Proven Customer Support experience with track record of delighting customers and exceeding their expectations
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software
- Must be able to complete and pass a Writing Test and Typing Test
Application Requirements
Red Aspen is a proud equal opportunity employer. We value differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make each of us unique. We are committed to working with and providing reasonable accommodation to applicants with disabilities under the American Disabilities Act and state disability laws.