Seasonal Guest Services Generalist

About Unity:

At Unity Environmental University we are on a mission to make environmental education accessible and affordable to all. Our unique model combines a functional hierarchy and project-based structure through our four Sustainable Education Business Units (SEBUs) to promote collaboration and innovation (Distance Education, Sustainable Ventures, and Unity @ Pineland). We prioritize our students' needs above all else, offering a variety of modalities, including hybrid, in-person, hyflex, and online. Our innovative and inclusive culture prepares students to tackle real-world challenges and cultivate the next generation of environmental professionals and leaders who can make a positive impact on our world.

Our Mission:

We are dedicated to delivering quality education and experiences that produce outstanding environmentally competent professionals and inspire individuals from all walks of life to steward sustainable ecosystems.

About Sustainable Ventures:

Sustainable Ventures represents the real-world application of Unity Environmental University's curriculum through a range of lifestyle brands, including hospitality, retail, agriculture, and other environmentally and socially conscious businesses. We also offer curated learning opportunities in the form of non-degree, non-credit courses, upskilling programs, workforce training, and micro-credentials that serve the needs of employers and businesses. We believe that sustainability is key to long-term business success and tailor our messaging to each location and Venture. At Unity Environmental University: Sustainable Ventures, we serve as an incubator for products and services designed to appeal to a broad audience, helping to maximize non-tuition revenue and generate diverse income streams. Our goal is to demonstrate that sustainability and profitability can go hand in hand, creating a better world for all.

The Opportunity:

The Seasonal Guest Services Generalist plays a critical all-hands-on-deck role at Unity Environmental University's Sky Lodge campus, ensuring an exceptional experience for all guests by supporting both front- and back-of-house operations. This role blends hospitality, food service, and facilities support. Whether checking in guests, prepping meals, or refreshing guest spaces, the Generalist brings flexibility, professionalism, and warmth to every interaction.

Day to day responsibilities:

• Welcome and register guests with professionalism and a strong customer-service orientation.
• Support the preparation, service, and cleanup of meals and events in alignment with food safety and hospitality standards.
• Assist in maintaining cleanliness of guest rooms, public areas, and dining spaces to meet Sky Lodge expectations.
• Manage reservations and the point-of-sale system; handle payments, issue receipts, and maintain accurate records.
• Serve meals and beverages to guests, students, and group visitors in a friendly and efficient manner.
• Respond to guest inquiries, feedback, and concerns in real-time, escalating issues to the Guest Services Manager when needed.
• Conduct routine walk-throughs to identify housekeeping or maintenance needs and report issues promptly.
• Light landscaping and maintenance work.
• Flex between departments as needed to ensure cohesive operations and smooth transitions between events or guest stays.
• Participate in team briefings and contribute ideas to improve guest experience and operational efficiency.
• Other duties as assigned in support of Sky Lodge's mission and programming.