Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
What You Will Accomplish
Greetsguests upon arrival andseatsthem at their table. Provides them with a menu and provides general information about the restaurants and meal options at the hotel.
Prepares/maintainsa list of guests waiting to be seated. Records guest name and number of guestsin party. Providesestimateof waiting time. Notifies party whentablecomesavailable. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.
Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.
Checksin with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart andinvitesthem to return at a future date.
Follows all standard food handling, sanitation, and health department guidelines.
Answers telephone andassistsguests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.
Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.
Assistsservice staff by running food, refilling beverages and bussing tables indiningroom if needed.
Ensure menus, checkpresentersand wine lists are kept clean and in good condition. Maintains cleanliness of work areas andhostessstand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.
Resolves guest complaints within scope of authority; otherwiserefersthe matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
What You Will Bring
Prior customer service and cash handling experience
Positive attitude and professional demeanor
Communication and interpersonal skills with a commitment toa high levelof guest satisfaction
Great If you have
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to learn and use telephone and computer systems used at the hotel
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
| Location | Huntington Beach, California |