Overview
Help create a clean, welcoming, and memorable environment for every guest at The Wilds. As a Seasonal Housekeeper, you'll play a key role in maintaining cabins, guest facilities, restrooms, and common spaces while supporting our mission of conservation, guest care, and exceptional hospitality.
Responsibilities
Guest Area Cleaning & Presentation
- Clean and prepare guest cabins, restrooms, and facilities following established Wilds cleanliness standards.
- Ensure all guest areas are stocked with appropriate supplies (linens, toiletries, paper products).
- Maintain cleanliness of lodging common areas, gift shop restrooms, and public spaces as assigned.
- Ensure rooms and common areas meet appearance, sanitation, and safety expectations before guest use.
Laundry & Supplies
- Wash, dry, fold, and organize linens and laundry as assigned.
- Maintain and transport housekeeping carts, ensuring adequate supply levels throughout shifts.
- Assist with inventory rotation and proper storage of supplies and equipment.
Operational Safety & Standards
- Follow all cleaning procedures and chemical safety guidelines according to training and manufacturer instructions.
- Report maintenance issues, damage, or safety hazards promptly to the appropriate supervisor.
- Maintain secure and responsible key handling at all times.
Teamwork & Mission Support
- Work collaboratively with Facilities, Guest Services, and Visitor Operations teams to support daily needs.
- Communicate effectively via two‑way radio as required.
- Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks.
Qualifications
Minimum Requirements
- Must be 16 years or older.
- Possession of a valid state-issued identification.
- Ability to work outdoors and indoors in varying weather conditions.
Customer Service & Professionalism
- Positive, professional attitude and teamwork mentality.
- Good communication skills, both verbal and written.
- Ability to interact professionally with guests while working in lodging environments.
Work Style & Core Skills
- Strong attention to detail and organizational skills.
- Ability to adapt in a fast‑paced work environment.
- Ability to prioritize multiple cleaning assignments efficiently.
- Ability to follow safety procedures and cleaning protocols
Physical & Environmental Requirements
- Ability to lift, push, or pull up to 25-35 lbs.
- Ability to stand, walk, bend, and perform repetitive motions for extended periods.
- Comfortable using basic cleaning tools (vacuum, mop, broom, etc.).
Compliance & Employment Requirements
- Successfully complete a pre-employment drug screening and background check.
- Subject to the Drug-Free Workplace Policy, BMV Check, and Criminal Background Check
- This position is not eligible for overtime pay.