Background Investigation, Communication Skills, Corporate Policies, Customer Escalations, Customer Relations, Data Entry, Data Quality, Detail Oriented, Documentation, Exit Interviews, HRIS/HRMS, Human Resources, Human Resources Processes, Identify Issues, Maintain Compliance, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Regulatory Compliance, Regulatory Requirements, Resource Leveling, Service Level Agreement (SLA), Staff Training, Time Management, Writing Skills
Role & Responsibilities
This role will serve as a first-level resource and support to the broader Commerce People organization, assisting employees and managers with day-to-day HR needs. A significant portion of this role will focus on employment eligibility verification and Form I-9 compliance, including the completion and review of Section 2 documentation for new hires. This role may handle a variety of issues including, but not limited to: new hire onboarding, I-9 administration, background checks, terminations, exit interviews, status changes, data entry updates, visas, basic benefits inquiries, HR process and SLA documentation, and other routine HR inquiries.
- Serve as a primary resource for Form I-9 administration, including reviewing employment authorization documents and accurately completing Section 2 of the Form I-9 within required federal timelines
- Monitor I-9 workflows, track outstanding actions, follow up with new hires and managers, and ensure compliance with company policies and regulatory requirements
- Initiate and monitor new employee onboarding from offer through day one
- Communicate effectively with all levels of employees, managers, and new hires regarding onboarding requirements and HR processes
- Initiate and ensure I-9 compliance for all new hires, escalating complex cases when appropriate
- Maintain knowledge of organizational and departmental policies, procedures, and employment eligibility verification requirements
- Ensure data accuracy and maintain a high level of data integrity within HR systems
- Handle employee-related administrative, data entry, reporting, and reconciliation tasks as appropriate
- Troubleshoot and resolve basic HR issues, ensuring timely response and follow-up with employees
- Train and educate employees and managers on HR self-service options and capabilities
- Continuously pursue process and system efficiencies while operating with high levels of confidentiality and integrity
- Ability to flex work hours to accommodate business needs during high-volume onboarding periods
Requirements
- Ability to work independently and remain comfortable dealing with ambiguity and a changing environment
- Excellent verbal and written communication skills
- Strong attention to detail, particularly when reviewing employment documentation and ensuring compliance requirements are met
- Prior experience in human resources, onboarding, employment verification, and/or a customer-facing role
- Experience reviewing and processing Form I-9 documentation strongly preferred
- Ability to understand technical requirements and HR systems
- Strong organizational skills with the ability to manage high-volume onboarding transactions and competing priorities
- Ability to maintain professionalism and strict confidentiality with all materials and exercise discretion when interfacing with the business
- Working knowledge of employment eligibility verification requirements and compliance best practices preferred