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Our people make all the difference in our success. 

Seasonal Japan Market & Operations Specialist

Location: Berkeley, CA, Remote, or Hybrid, depending on candidate experience
Schedule: Seasonal Full-Time, approximately November through April
Reports To: Shauna Pugliese, LAAPA Field Manager, with dotted line to Roxanne Renedo, Sr Hotel Ops Specialist

What You'll Do

The Seasonal Japan Market & Operations Specialist supports Backroads' Japan trips by helping align trip details, supplier commitments, documentation, and field execution across internal teams and local partners.

Primary Responsibilities

• Maintain Japan-specific leader and National Guide resources.
• Support supplier documentation, confirmations, and contracting alignment.
• Coordinate Leader Accommodation needs managed by Trip Development or the Market Expert and Trip Experts.
• Improve dietary documentation and operational processes.
• Support new trip development, presearch preparation, and operational readiness.
• Partner with Ground Ops Specialist, JTB, and OTS on transportation and trip setup.

Who You Are

You are organized, detail-oriented, collaborative, and comfortable working across teams to improve systems, solve operational issues, and support strong trip execution.

Preferred Qualifications

• Backroads trip operations, systems, or supplier experience preferred.
• Japan trip, logistics, or field experience helpful.
• Japanese language skills a bonus but not required.
• Strong organization, communication, and problem-solving skills.

Why This Role Matters

This role helps strengthen the systems and support needed for consistent Japan trip quality and future growth.