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Seasonal Licensed Healthcare Training Supervisor

Ttec

Austin, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Adult Learning, Analysis Skills, Artificial Intelligence (AI), Career Development, Coaching, Consulting, Customer Experience, Diversity, Healthcare, Insurance, Kronos Products, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Operations Processes, Oracle, Problem Solving Skills, Service Delivery, Tandberg, Training Program, Willing to Travel, Work From Home
LOCATION
Austin, TX
POSTED
Today
Your potential has a place here with TTEC’s award-winning employment experience. As a Seasonal Licensed Healthcare Training Supervisor working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.You’ll report to the Training Manager. In this role, you’ll impact your team and learners through managing the training programs.During a Typical Day, You’llAchieve training completion goalsManage day-to-day operations, processes, and reportingImprove the key success metrics associated with training goalsDeliver excellent employee experiencesDevelop, coach, support, and evaluate the team to help them reach for amazingEnsure your team has the tools, systems, and support needed to perform trainingsWhat You Bring to the RoleHave an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a licenseExperience in training and/or adult learning programsNurturing an inclusive learning environmentEncouraging and engaging coaching skillsData analysis and reporting skillsCustomer and employee focused mindsetWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quicklyCall center experienceWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Compensation and BenefitsThe anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr.Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit https://www.ttecjobs.com/en/us-employee-benefits for more informationAbout TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

About the Company

T

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com

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