Seasonal Operations Assistant

Operations Assistant

Position Summary

The Operations Assistant serves as a central point of contact for day-to-day operational and administrative needs within the facility. This role handles routine requests independently and ensures more complex questions or issues are directed to the appropriate department or team member.

The Operations Assistant works closely with Managers, Supervisors, HR, Security, Onboarding, Customer Service, and other teams to support daily operations, maintain accurate information, and help ensure requests and issues are addressed efficiently.

This position requires strong communication, organization, computer proficiency, and the ability to manage multiple priorities in a fast-paced environment.

2nd Shift: 3:00 PM - 12:30 AM (Training on 1st Shift 7am-3:30pm until 11/06)

Peak season schedule may vary based on business needs.

Daily Duties & Responsibilities

• Answer incoming phone calls and route calls or requests to the appropriate person or department
• Monitor express orders and communicate with departments regarding order status and potential delays
• Assist with routine timekeeping questions and issues, including missed punches, hours, and schedule verification
• Print employee ID labels and barcodes as needed
• Add or update employee department information as needed
• Complete general administrative and data-entry tasks
• Communicate out-of-stock items and order-related issues requiring assistance to Customer Service
• Prepare and distribute daily evacuation attendance reports
• Send updated evacuation reports approximately 30-45 minutes after the start of the shipping operation
• Prepare and maintain the daily Excel backlog report
• Update department schedules as needed
• Respond to routine operational requests and direct more complex issues to the appropriate team
• Provide administrative and operational support to Managers, Supervisors, HR, Security, Onboarding, and other departments
• Complete additional tasks and assignments as directed