Seasonal Operations Controller

Key Responsibilities:

• Monitor operational dashboards, digital systems, and internal tracking tools to support the day-to-day needs of the resort.
• Accurately log staffing updates, call-ins, incidents, operational changes, and other important information in the appropriate systems.
• Review dashboards and system data to identify trends, gaps, and items that may require follow-up.
• Maintain organized, up-to-date records that support visibility across the operation.
• Use multiple computer systems at once with a high level of accuracy and attention to detail.
• Support the team by ensuring information is entered clearly, tracked properly, and easy to reference when needed.
• Assist with reporting and recordkeeping that helps support operational review, planning, and decision-making.
• Answer calls and collect accurate information from MCs and other team members in a clear, professional, and timely manner.
• Take thorough and reliable notes related to absences, lateness, staffing concerns, and other daily operational updates.
• Relay information clearly to the broader team and other resort departments so they can respond appropriately.
• Support communication through phone, email, radio, and other internal channels as needed.
• Help ensure important updates are communicated to the right people at the right time.
• Maintain professionalism, accuracy, and confidentiality when handling sensitive or time-sensitive information.
• Provide general day-to-day communication support to help the team stay aligned and informed.
• Help identify operational issues and determine what needs immediate attention based on urgency, business impact, and available resources.
• Support the team in triaging day-to-day concerns and directing information to the appropriate team or department.
• Recognize problems, ask the right questions, and gather the details needed for quick and informed decision-making.
• Assist with prioritizing tasks and follow-up actions based on severity, timing, and operational need.
• Help monitor unresolved issues and support proper handoff or escalation when needed.
• Work alongside the broader team to help solve problems efficiently and keep daily operations moving.
• Provide additional support on day-to-day tasks as business needs shift throughout the season.

Qualifications & Experience

• Strong computer skills with the ability to navigate operational dashboards, tracking tools, and live updates to support daily decision-making.

• Clear and professional communication skills across a variety of platforms, including phone, radio, email, and digital systems.

•  Proven ability to identify issues, ask the right questions, prioritize tasks, and support rapid resolution based on urgency and business needs.

• Meticulous tracking, reporting, and documentation of operational activities to ensure accountability and thorough daily follow-through.

• Demonstrated openness to changing priorities, handling ad hoc responsibilities, and supporting diverse operational needs as they arise.

• Ability to serve as a trusted partner within a broader team, build strong working relationships, and handle confidential information with high professionalism.

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!