Staff Supervision - Pool Attendants
- Directly supervise pool attendants during assigned shifts, including daily task assignment, break scheduling, and workflow coordination
- Conduct pre-shift briefings to review daily priorities, patron counts, facility conditions, and any special instructions
- Monitor attendant performance throughout the shift; provide real-time coaching, recognition, and corrective direction as needed
- Serve as the first point of escalation for attendant questions, patron issues, or situations requiring supervisory judgment
- Assist the Calabra Food & Beverage Manager with end-of-season performance evaluations and documentation of conduct or performance concerns
- Model professional appearance, conduct, and customer service standards at all times
Facility Readiness & Cleanliness
- Oversee the opening and closing of the pool area, including setup, equipment checks, and patron access procedures
- Ensure the pool deck, locker rooms, restrooms, shower areas, and common spaces are clean, organized, and patron-ready throughout the day
- Assign and monitor attendant cleaning and maintenance tasks; verify completion before each shift transition
- Inspect pool furniture, umbrellas, signage, and equipment daily; report damage, hazards, or maintenance needs to the Calabra Food & Beverage Manager promptly
- Ensure adequate supplies (towels, cleaning products, waste bags, signage) are stocked; submit replenishment requests as needed
- Ensure all posted rules, hours, and safety signage are visible, legible, and properly positioned
Patron Services & Access Control
- Greet patrons courteously, verify access credentials or passes, and manage pool area entry and capacity in accordance with facility policies
- Respond promptly and professionally to patron questions, requests, and concerns; escalate complaints to the Calabra Food & Beverage Manager as appropriate
- Enforce pool area rules and facility policies consistently and fairly; de-escalate situations calmly and document incidents as required
- Communicate pool hours, closures, capacity limits, and program information clearly to patrons
- Assist patrons with special needs in accessing pool area amenities in a courteous and accommodating manner
- Monitor and manage patron flow during peak periods to maintain a safe, organized, and enjoyable environment
Administrative & Reporting
- Maintain accurate daily logs including patron attendance counts, staff hours, incidents, and facility condition notes
- Complete incident and accident reports in accordance with department policy; submit to Calabra Food & Beverage Manager by end of shift
- Track and document pool attendant attendance, tardiness, and schedule changes; notify Calabra Food & Beverage Manager of staffing gaps
- Submit daily end-of-shift summary reports to the Calabra Food & Beverage Manager covering operations, patron volume, and any issues arising
- Assist with inventory tracking for pool area supplies and equipment
- Participate in pre-season staff orientation and training sessions as directed
Why Join Proper Hospitality
At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work
Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.
Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.
We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.