Job Title: Seasonal Retail Associate - Halloween
Reports To: Store Manager
FLSA Status: Nonexempt
Location: On-site only, The Costumer retail store (Schenectady, NY)
SUMMARY
The Costumer is a unique Halloween experience within a year-round 110 year-old costume store. Halloween is our Christmas and we're looking for a few elves (or goblins, or gremlins, or...OK, retail sales associates) to help our customers put together a Halloween costume everyone will remember. We don't just stock bagged costumes; our costumers help customers create their own characters. A Retail Sales Associate – Halloween Seasonal is responsible for maintaining outstanding customer service per Company standards: generating sales, merchandising, and safeguarding company assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Customer Service: Provides superior and proactive customer service to every customer to ensure a great customer experience at The Costumer. Processes customer transactions by using proper cash, credit and handling procedures at the register (Point-of-Sale Computer System). Responds with a sense of urgency to all customer assistance requests.
Store Operations: Follows Company guidelines and uses correct methods for ringing and scanning Company product. Requests Customer updates to the Company’s mailing list. Accurately completes all forms, logs, reports and other Company documents. Follows proper policies and procedures to minimize shrinking, including but not limited to damages and inventory management. Complies with all audit procedures. Maintains housekeeping standards and cleanliness throughout the store. Completes duties assigned by Manager-on-Duty.
Merchandising: Maintains awareness of current promotions and sale of items throughout the store. Assists with recovery from the store during each shift. Signs merchandise and prepare for store events using merchandise planners. Moves stock from backroom to sales floor. Maintains organization of merchandise throughout the store. Assists with completing price changes and plan-o-grams.
Performs other duties assigned by the supervisor.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One to three years’ related experience and/or training in a retail store setting or equivalent combination of education and experience.
Knowledge of industry is recommended but not required.
High School Diploma or Equivalent.
Proficient computer skills.
Ability to multi-task and be well-organized; able to manage priorities and workflow.
Excellent customer service skills.
Excellent verbal and written communication skills.
Prepares reports and correspondence as needed.
Commitment to excellence and high standards.
Ability to work independently and as a member of various teams.
Ability to understand and follow written and verbal instructions.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds.
LANGUAGE SKILLS
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as percentages, sale prices, total purchases, etc.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift a minimum of 30 pounds independently on an occasional to frequent basis.
Ability to lift a minimum of 50 pounds with assistance on an occasional to frequent basis.
Ability to spend up to 100% of work time standing or moving about all areas within the store. Physical activities include but are not limited to bending, stooping, lifting, climbing (including climbing ladders), carrying, walking and/or reaching on a frequent basis.
Proper lifting and safety techniques required.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical retail / back-room inventory storage environment.
| Location | Schenectady, New York |