Brewery Ommegang is recognized as a leader in the high-end beer segment. Brewery Ommegang is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Boulevard Brewing Company. As the fourth largest craft brewery by volume in the United States, our beers and cider are built by our people, who are bound together by a devotion to our products and customers.
SUMMARY
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience. Brewery Ommegang is located at 656 Co Hwy 33, Cooperstown, NY 13326.
DUTIES & RESPONSIBILITIES
Greets customers as they are seated at the table; ensures the table is clean and that utensils, napkins, and other needs have been provided. Address wobbly tables and tidy up floors
Discusses the menu and beer options
Answers questions regarding the menu
Takes food and beverage orders and delivers them to the kitchen (input into POS)
Communicate food orders to chefs and pay attention to priorities and special requests (e.g. food allergies)
Delivers food, beverages, condiments, and other requested items to customers
Ensures that food is prepared correctly and to customers' satisfaction; returns incorrect or improperly cooked orders to kitchen
Collects plates and clears the table as customers finish their meals
Prepares customers' checks and collects payments
Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
Heavy cleaning post service
KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED
Excellent interpersonal and customer service skills
Well-organized with ability to take and place food and beverage orders accurately
Ability to operate point-of-sale systems
Must be at least eighteen years of age
Previous experience as a server preferred
Must successfully complete restaurant's training course
TIPS training (provided)
Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS
Prolonged periods walking or standing
Must be able to work days, nights, weekends, and/or holidays as needed
Must be able to bend, stoop, and wipe frequently
Must be able to lift, balance, and carry trays of food weighing up to 25 pounds
Ability to remain calm and professional in a fast-paced work environment
This is a tipped position.