Best Practices, Calendar Management, Cash Management, Change Management, Conflict Resolution, Cross-Functional, Customer Service Management, Customer Support/Service, Documentation, Event Management, Interpersonal Skills, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Mathematics, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Needs Assessment, Negotiation Skills, Operations Management, People Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Process Improvement, Profit & Loss, Profit & Loss Management, Project/Program Management, Purchase Orders, Reporting Skills, Retail, Retail Management, Safety/Work Safety, Sales, Sales Presentation, Schedule Development, Security Protocols, Staff Development, Store Closing, Store Opening, Team Building, Team Lead/Manager, Writing Skills
Purpose
The Assistant Store Manager partners with the Store Manager to launch and operate Snow Peak's new Seattle retail location, including pre-opening training, store setup, and ongoing operations. This role combines customer service, team development, merchandising, inventory management, and event coordination while supporting the April 2025 store opening.
Classification
- FLSA: Nonexempt
- Status: Full Time, Benefit Eligible
- Compensation: $27-$30
- Reports To: Store Manager
- Schedule: Required availability on evenings, weekends, and holidays
Essential Duties
Manage Operations
- Ensure consistent excellence in customer service and resolve escalated issues
- Open and close the store
- Track and report daily and monthly sales performance
- Receive deliveries and maintain sales floor presentation
- Plan, promote, and coordinate events; track event profitability and maintain event calendar
- Oversee retail inventory and restocking
- Manage store window and showroom floor updates monthly
Lead Retail Team
- Deliver comprehensive training on gear, apparel, policies, and procedures; identify additional training needs
- Model best practices in sales, customer service, cash management, inventory handling, and follow-up
- Create and manage shift schedules; verify hours for payroll
- Lead monthly retail contests
- Recognize individual staff strengths and support employee development
- Monitor productivity and adherence to store standards; ensure health, safety, and security protocols are followed; address performance issues promptly and escalate discipline to Store Manager
Support Store Manager & Company Objectives
- Serve as Manager on Duty when Store Manager is not present
- Assist with reporting, purchase orders, and other operational tasks
- Partner with Store Manager on recruiting efforts
- Build and maintain tools, reports, and documentation
- Recommend process improvements
- Support change management within the store
- Contribute to cross-functional projects and participate in team meetings
Requirements
Education
- High School Diploma or equivalent
Experience
- 3 years in a retail environment
- Experience leading a team, enforcing policies and procedures, and managing employee scheduling
Skills
- Ability to learn new software and systems
- Business and financial acumen to support store profitability
- Proficient in Microsoft Office Suite
- Intermediate Excel and Word skills
- Intermediate mathematics and reporting capabilities
- Strong verbal and written communication
Abilities
- Quick learner with creative problem-solving skills
- Acts with integrity, professionalism, and confidentiality
- Effective interpersonal, negotiation, and conflict resolution abilities
- Motivates and develops team members
- Manages multiple concurrent projects efficiently
- Delivers excellent customer service
- Comfortable with ambiguity and adaptable during store opening phase
Physical Requirements
- Prolonged periods standing
- Ability to lift 50 pounds
- Regular public interaction
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.