Secondary Analyst

Position Overview

The Secondary Analyst serves as a key service partner to loan officers, processors, and corporate office. Success in this role requires urgency, precision, flexibility, and a genuine desire to help others succeed.

Experience with Encompass Loan Origination System is highly recommended.

Key Responsibilities

• Deliver exceptional internal customer service with a positive, solutions-focused attitude
• Act as a trusted, responsive resource for lock-related questions and time-sensitive requests
• Process rate locks, extensions, confirmations, and cancellations accurately and efficiently
• Maintain precise and up-to-date lock data and documentation within the loan system
• Communicate clearly, professionally, and proactively with internal partners
• Take full ownership of requests and follow through to resolution
• Ensure lock activity aligns with company policies and investor guidelines
• Identify opportunities to improve service, workflows, and communication
• Remain calm, responsive, and service-focused during high-volume periods
   

What We’re Looking For

• A strong customer-first mindset — you genuinely enjoy serving others
• Prior experience in Lock Desk, Secondary Marketing, or Mortgage Operations preferred
• Encompass experience strongly recommended
• Excellent communication, organization, and attention to detail
• Ability to multitask, prioritize, and adapt quickly
• Team-oriented professional who embodies PRMI’s Red Shoes Living values
   

Schedule & Flexibility Requirements

• In-office position
• Must be willing to work overtime as needed
• Must be flexible and able to adjust schedule to meet business demands and lock deadlines
   

Why PRMI?

At PRMI, we believe in serving first, supporting each other, and doing what’s right — every time. If you take pride in delivering outstanding service and being someone, others can count on, this is an opportunity to make a real impact.