Secretary

Pay Rate: $18 per hour - $22 per hour
Shift hours: Monday-Friday, 8:30-4:30pm

Summary:

• Provide administrative and secretarial support to attending physicians.
• Answer phones, take messages, direct and respond to inquiries regarding departmental procedures, services, and programs.

Responsibilities:

• Perform personalized and confidential secretarial and administrative duties under the direction of the attending physician.
• Take patient calls and fulfill requests for appointments, information, and contact with physicians/other staff within the department.
• Schedule patients in MOSAIQ/ARIA for services within and outside the department, including consultations, follow-ups, simulations, and procedures.
• Initiate a pre-authorization process for procedures when necessary.
• Complete hospital registration of new patients in Eagle and transfer demographic information to MOSAIQ/ARIA.
• Prepare new charts for patients to be seen in consultation, ensuring completeness of records required.
• Ensure all pertinent records and procedure/study results are available for follow-up visits.
• Obtain demographic and financial information from patients and family professionally and discreetly.
• Establish and maintain office records, documents, and files.
• Photocopy materials as required and prepare correspondence.
• Provide assistance in covering the responsibilities of other support staff in the department when they are out of the office.
• Maintain good attendance and represent the department professionally.
• Demonstrate the ability to handle multiple tasks and prioritize work.
• May be required to perform other duties as assigned.
• Greet patients in a professional, courteous, friendly, and timely manner.
• Check patients in, ensure all information is correct including demographics and insurance.
• Ensure PCP/referring physician is complete in EPIC and scan all necessary info in EPIC.
• Collect co-pay consistently at each appointment if required.
• Give new patient paperwork to complete.
• Manage phone calls/messages, ensuring calls are returned within 30 minutes if a message is left.
• Assist with scheduling patient follow-ups or procedures at check-out and manual confirmation calls as needed.
• Close cash drawer daily and give cash copayments/cash drawer sheet to supervisor/manager.
• Inform if administrative supplies are needed to order.

Requirements:

• High School Diploma or equivalent.
• Minimum three years of secretarial experience.
• Demonstrated ability to type 75 w.p.m.
• Computer literacy in word-processing and presentation software required.
• Strong interpersonal and communication skills and ability to interact with all levels of personnel.
• Epic experience.