Secretary - Physical Therapy - FT Days

Core Competencies

• Performs general secretarial work for department as assigned.
• Answers and handles a heavy volume of incoming calls.
• Demonstrates excellent customer service skills.
• Performs patient scheduling for all disciplines and programs included in the Department of Rehabilitation Services.
• Greets patients and assures they are taken care of in a timely manner. Makes patient appointment schedules.
• Registers patients and assures they are taken care of in a timely manner.
• Manages meeting schedules, therapist schedules, and front office staff schedules.
• Maintains record keeping and departmental files; sorts and distributes mail and other documents; processes patient charts for transfer to medical records.
• Picks up voice mail messages throughout the day according to department policy and procedure.
• Makes photocopies as required.
• Orders and maintains office supplies as required.
• Prepares and maintains statistical information for the department as required.
• Processes all credit card payments and payments received from patients.
• Solves patient service issue problems.
• Proofs billing/computer data as required.
• Requests insurance authorization for treatment, procedures and/or consultations.
• Verifies insurance eligibility, benefits and coverage.
• Evaluates and makes positive suggestions for change in the environment.
• Scans patient documents in EMR as needed.
• Monitors incoming referrals via the fax machine.
• Seeks supervisor as appropriate.

Department Specific Competencies

Education

Experience

License / Certification Requirements

Compensation Range:

$25.00 - 33.44 / Hour