Secretary/Receptionist

Secretary/Receptionist

Salary

See Position Description

Location

WCC - 1141 Wallace Drive, Dothan, AL

Job Type

Full-Time

Job Number

2026-2027:03

College/Division

WCC-501020-Counseling and Career Guidance

Opening Date

10/05/2026

Closing Date

10/20/2026 2:00 PM Central

Campus Location

Wallace Community College

• Description
• Benefits
• Questions

Position Summary

The Secretary/Receptionist is responsible for facilitating communications and providing information to the general public related to admissions, advising, financial aid, recruiting, testing, and other student service departments on campus. The assistant will perform various secretarial and general clerical support duties including typing, reception, filing, and basic record keeping, following well-established policies, procedures, and routines.

POSTING DATE: OCTOBER 5, 2026

SALARY: Appropriate placement on Salary Schedule E5, 05 (range: $35,670 - $53,865).

ANTICIPATED START DATE: DECEMBER 1, 2026

This position will be based initially at the Wallace Campus in Dothan.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Essential Duties and Responsibilities

ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.

Reception and Customer Service

• Greet students, prospective students, families, employees, and visitors promptly and courteously and determine the nature of each request.
• Answer telephone calls, respond to routine email and in-person inquiries, take accurate messages, and route individuals to the appropriate office or employee.
• Provide accurate general information regarding College services, published procedures, forms, office hours, deadlines, and points of contact.
• Assist individuals with locating and completing routine forms, accessing approved online resources, and understanding the next procedural step.
• Assist in scheduling and confirming appointments; maintain calendars, sign-in records, waiting lists, and visitor information; and notify staff of student arrivals or schedule changes.
• Assist in scheduling and confirming campus tours.
• Recognize requests that require professional judgment, policy interpretation, or access beyond the positions authority and promptly refer those matters to the appropriate employee.
• Maintain an orderly and professional reception area and ensure that student-facing forms, instructions, and informational materials are current and available.

Advising Department Support

• Greet students with advising appointments and direct them to the to the proper check-in procedures.
• Provide general information regarding published academic calendars, advising processes, registration dates, orientation sessions, and available student resources.
• Refer questions involving course selection, program requirements, transfer decisions, academic standing, and other professional advising matters to authorized personnel.

Financial Aid Department Support

• Provide general information regarding published financial aid processes, forms, deadlines, document-submission methods, and approved self-service resources.
• Refer questions concerning eligibility, awards, professional judgment, verification determinations, satisfactory academic progress decisions, repayment, or confidential account details to authorized Financial Aid personnel.
• Greet students with financial aid appointments and direct them to the proper check-in procedures.

Admissions and Records Support

• Provide general information regarding published admissions requirements, application steps, residency documentation, transcripts, testing, orientation, and enrollment deadlines.
• Assist prospective and current students with accessing the online application and student portal and locating approved admissions forms and instructions.
• Refer decisions involving admission eligibility, residency classification, transfer-credit evaluation, records exceptions, or policy interpretation to authorized Admissions and Records personnel.

Administrative Support

• Maintain accurate electronic and paper records in accordance with College procedures, records-retention requirements, and applicable law.
• Receive, sort, and distribute mail and correspondence and monitor shared email inboxes or service queues as assigned.
• Enter, retrieve, review, and update information in student information, document
• Maintain office supplies and materials and assist with purchase requests, inventories, routine data collection, and departmental reports.
• Coordinate with Advising, Financial Aid, Admissions, and other College offices to provide consistent information, appropriate referrals, and continuity of student service.
• Participate in training and remain current on approved procedures, deadlines, systems, and customer-service expectations applicable to the position.
• Perform other duties as assigned in support of the mission and goals of the College.
• Maintain knowledge of policies within student services and engage in training when needed to support areas within the Department.

Qualifications

• A high school diploma or GED from an accredited institution is required.
• A minimum of one year of full-time work experience in an office, customer-service, clerical, secretarial, or administrative-support role is required.
• Ability to work nonstandard and extended hours is required.
• Previous secretarial or receptionist experience is preferred.

ADVISORY COMMITTEE: The President will appoint an Advisory and Interview Committee to include representatives of the College faculty and staff. This committee will employ appropriate procedures, including the review of application packets, interview, and demonstration of competency, to determine which applicants are to be recommended to the President for further consideration. From all the applications received, a screening committee will select the applicants to be interviewed.

Applicants must travel at their own expense for interviews that are conducted in person.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. A complete application packet must be received no later than 2:00 pm, Tuesday, October 20, 2026. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Completed Wallace Community College employment application
• Current resume
• Cover letter describing specifically how your experience and qualifications meet the required qualifications.
• Employment verification letter(s) verifying a minimum of one year's full-time work experience in an office, customer-service, clerical, secretarial, or administrative-support role. Letter(s) must include employment dates and job title, and be on official letterhead with an authorized personnel signature. *ONLY when an applicant has a legitimate reason for not obtaining written verification by their own efforts, such as if the business is no longer in operation, an applicant may submit copies of appointment letters or contracts, and if that is not available, you may submit pay stubs or W-2 forms to confirm the one year of full-time experience.
• Appropriate transcript identifying the applicant, institution, date degree conferred, and verifying the applicant has received the minimum of a High School Diploma or GED equivalent. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred. (A copy of the diploma will not suffice). NOTE: If employed, official transcripts will be required at that time.

APPLICATIONS MUST BE FILED ONLINE AT:

www.wallace.edu/employment

IF AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION, CONTACT THE HUMAN RESOURCES DEPARTMENT AT WALLACE COLLEGE (334-556-2519)

PLEASE NOTE:

• ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:

Human Resources

Monday - Thursday 7:30 am - 4:30 pm

Friday 7:30 am - 2:00 pm

334-556-2519

• WE DO NOT ACCEPT FAXED OR E-MAILED application materials.
• When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied. HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.
• All correspondence with applicants regarding the Colleges search process will be sent via e-mail.

If you need technical assistance after reviewing the instructions, please contact:

NEOGOV Customer Service:

Monday-Friday

8:00 am - 5:00 pm PST

(855) 524-5627

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employees eligibility to work in the United States as required by the Department of Homeland Security.

If you have a disability and require accommodations, please notify us at (334) 556-2519.

Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Wallace Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right to withdraw this job announcement at any time prior to the awarding.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

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Do you have the ability to work non-standard and extended hours as needed?

Required Question

Employer ACCS

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