Required: Ability to type 70 wpm; Experience in data entry, computer and word processing; Excellent spelling and problem-solving skills; telephone skills: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; ability to prioritize, organize and attend to detail
Preferred: Medical terminology. 1 year secretarial or related fields experience
TYPICAL PHYSICAL/MENTAL DEMANDS
Must be able to work independently as well as with co-workers and patients. Must be able to prioritize work demands and organize time efficiently. Must be able to deal effectively with the stress of deadlines and frequent constant interruptions.
Light physical demand level - be able to lift 25 pounds regularly and occasionally 50 pounds to assist in basic patient care and/or to assist with office supplies utilizing proper body mechanics. Able to stand, walk, and sit frequently. Possesses adequate reaction time to respond quickly to unexpected patient care situations. Must be able to walk/maneuver frequently in and around the building and be able to operate several different desktop devices, computer, scanner, phone etc.
ESSENTIAL JOB FUNCTIONS
Schedules outpatient appointments with scheduling tools and per department protocol.
Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
Maintains >95%accuracy
Provides phone reception utilizing excellent service excellence techniques.
Creates, manages and scans chart notes to assist clinicians with patient care and following the regulatory requirements to maintain records; for example, HIPAA
Registers patient accounts and audits/monitors information for accuracy and to ensure proper billing.
Provides front desk reception duties, involving leadership when a situation has the potential to escalate or to receive recognition for staff.
Performs all job functions in a timely, efficient and effective manner as part of a team
Supports a collaborative and cooperative environment to facilitate mutual respect and effective interpersonal relations.