$80,001–$120,000 Per Year
Administrative Skills, Antivirus, Architectural Design, Biometrics, Cellular Telephone, Communications Security (COMSEC), Computer Systems, Conference Management, Conferences, Content Management Systems (CMS), Cryptography, Customer Support/Service, Desktop PC, Detail Oriented, Emerging Technology, Enterprise Applications, Enterprise Architecture, Firewalls, Flying Time, Foreign Affairs, Foreign Policy, Government, Hardware Virtualization, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Inventory Management, Maintenance Services, Mobile Technology, Network Switching, Operational Support, Operations Security (OPSEC), People Management, Problem Solving Skills, Professional Services, Public Key Infrastructure (PKI), Record Keeping, Satellite Communications, Secondary School, Sensitive Compartmented Information (SCI), Speech Technology, Student Conduct, Team Player, Technical/Engineering Design, Telecommunications, Teleconferencing, Telephone Skills, Telephony, Top Secret Clearance, United States Citizen, Virtual Computing Environment (VCE), Voice Applications, Willing to Travel, Work From Home
Secure Voice Operator
Job ID: 2614015
Location: Washington, DC, United States
Date Posted: Jun 26, 2026
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: On-Site
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Job Description
Description
The Vanguard 2.2.1 Program currently has an opening for a Secure Voice Operator to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard 2.2.1" and is an IT consolidation consisting of the Department''s servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
The Secure Voice Operator is responsible for providing secure telecommunications support over the Multilevel Secure Voice Network (formerly the Defense Red Switch Network, DRSN) to Department of State (DoS) personnel. Provides the Secretary of State and the Secretary's traveling party with accurate, reliable, and Secure Communications support during their worldwide travel. Support Secure Voice and conferencing requirements to the Secretary of State Department of State, civil and Allied decision makers with the DRSN community. Set up; test, with S-EX State Operation Communicators Staff and Mobile Communication travel team. Add and monitor communications with aircraft (SAM) during pre-flight tests and during actual flying time. The role involves assisting in the establishment and maintenance of secure voice calls and teleconferences, as well as managing conference functions. Secure telecommunication support is provided on a 24/7 basis.
Shift is 7am-3pm, Monday-Friday and weekend and holiday work may be required based on the contract's needs.
Description of Duties:
- Assist in building conferences on the DoS secure voice system and bridging to other secure voice networks with multiple participants in CONUS, OCONUS, and other government agencies.
- Assist State Operations in establishing secure voice communications or the transmission of secure data to traveling DoS personnel.
- Establish, test, and monitor secure communications with aircraft mission support.
- Trained to operate AN/PRC-117G multiband rack mounted radios, SATCOM, Mystic Star, INMARSAT for secure voice operation and know who to report any degradation of services to.
- Maintain official permanent records/narrative of mission support activities, calls, and service tickets.
- Conduct crypto rekey and maintain COMSEC inventory.
- Conduct Foreign Affairs Link (FAL) weekly test calls supporting foreign countries.
- Manage incoming phone calls and email requests.
- Setup on-going conferences, setup conference reservations.
- Escalate appropriate support issues to maintenance, engineering staff, and management.
Qualifications
Required Education & Experience:
- Associates degree and 6 years in related discipline or High School and 8 years of related experience.
- Proven ability to work effectively in a team environment.
- Attention to detail.
- Able to handle moderately complex assignments with little supervision and excellent problem-solving skills to find solutions quickly and efficiently to accomplish assigned tasks.
- Highly preferred experience:
- Telecommunication support experience.
- Experienced with troubleshooting and supporting SATCOM.
- Experienced with placing and managing calls using STE, vIPer, and VoSIP type phones.
- Experienced with establishing conference calls between users on disparate systems such as vIPer, STE, VoSIP, Gold, CMS.
Required Clearance:
- US Citizenship.
- Active top secret clearance with the ability to obtain a TS/SCI.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.