Security Account Manager

Security Account Manager 

• Interview and train new hire security personnel.
• Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.
• Develop employee schedules to ensure adequate staffing coverage across both corporate sites.
• Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.
• Conduct regular staff meetings and ongoing training to ensure compliance with company and client standards.
• Foster employee engagement, retention, and professional development.

Operational Leadership

• Oversee day-to-day security operations for two corporate locations.
• Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.
• Conduct routine site inspections and quality assurance audits.
• Develop and implement operational improvements to enhance service delivery.
• Coordinate emergency response activities and maintain business continuity procedures.

Client Relations

• Serve as the primary liaison between the client and the security organization.
• Build and maintain strong relationships with client leadership.
• Address client concerns promptly and implement corrective actions when necessary.
• Prepare operational reports and participate in regular client meetings.

Security Systems

• Monitor and administer electronic security systems.
• Conduct CCTV camera reviews in support of investigations and incident resolution.
• Utilize ExacqVision Video Management System (experience preferred) for video retrieval, playback, and evidence preservation.
• Coordinate maintenance and troubleshooting of security equipment with vendors and client IT departments.

Investigations & Incident Management 

• Conduct internal investigations related to security incidents, policy violations, and workplace concerns.
• Review surveillance footage and collect relevant evidence.
• Complete detailed incident reports and investigative documentation.
• Coordinate with law enforcement and emergency responders when appropriate.
• Track incident trends and recommend preventive measures.

Administrative Responsibilities 

• Review and approve payroll submissions.
• Maintain staffing reports, scheduling records, training documentation, and compliance files.
• Prepare operational metrics and monthly performance reports.
• Ensure compliance with company policies, client requirements, and applicable laws.

Qualifications

• Minimum of 3–5 years of security management or supervisory experience.
• Experience managing multiple sites and supervising security personnel.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite.
• Experience with Lenel Access Control preferred.
• Experience with ExacqVision CCTV preferred.
• Ability to conduct investigations and prepare professional reports.
• Knowledge of access control systems, CCTV operations, and physical security best practices.
• Valid driver's license with reliable transportation.