Security Account Manager - Investment Banking Client

Security Account Manager - Investment Banking Client

Boston, Massachusetts Position Type: Full Time Req ID: 2026-1608455 Date posted: 06/06/2026

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Allied Universal is hiring a Security Account Manager for an Investment Banking Client located in Boston, Mass

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Essential Duties & Responsibilities

Team leadership & performance management

• Supervise and schedule operations-center staff and the on-site security team to maintain uninterrupted 24/7 coverage.
• Set performance expectations, conduct evaluations, coach and develop staff, manage hiring, onboarding, and take corrective action in coordination with the contractor and client.
• Establish and monitor performance measures emphasizing quality and accuracy and conduct quality review of analyst work products.

Training & development

• Own onboarding and ongoing training; ensure staff are certified on required systems before performing related duties and maintain training and certification records.
• Conduct recurring drills and exercises and apply lessons learned to improve procedures.

SOPs, Playbooks & Operational Standards

• Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
• Continuously improve operational workflows, triage processes, and incident handling procedures.
• Ensure operational consistency across all shifts and personnel.

Investigations

• Oversee intake, triage, documentation, and case management for security incidents, ensuring sound evidence handling and accurate, audit-ready records.
• Coordinate appropriately with client Human Resources, Legal, Privacy, and law enforcement within legal boundaries; identify trends to support proactive mitigation.

GSOC Technology & Systems Management

• Oversee GSOC technology platforms including:
• CCTV systems
• Access control systems
• Mass notification platforms
• Intelligence monitoring tools
• Incident management systems
• Coordinate system testing, maintenance, upgrades, and operational enhancements.
• Ensure operational reliability and functionality of all GSOC systems.

Intelligence collection & analysis

• Direct the intelligence cycle - collection from open sources and commercial platforms, analysis, production, and dissemination of timely, accurate products.
• Set source-evaluation and corroboration standards, and quality-control analytic products and recurring briefings.

Risk assessment

• Plan and conduct physical security, site, event, and travel/country risk assessments using an established risk methodology.
• Assess threats and vulnerabilities across people, facilities, information, and partners; prioritize by likelihood and impact; deliver actionable recommendations and track mitigation to closure.

Crisis response & communication

• Serve as the operations-center escalation lead; ensure events are classified and escalated according to the client's severity and escalation framework.
• Govern mass-notification standards and message accuracy, coordinate with the client's crisis-management teams during activations, manage personnel accountability/wellness-check processes, and lead after-action reviews.

Metrics, Reporting & Continuous Improvement

• Establish and monitor GSOC performance metrics, KPIs, and SLAs.
• Conduct operational audits and identify areas for improvement.
• Develop initiatives that improve operational efficiency, response capability, and service delivery.
• Produce operational reports, metrics summaries, and executive updates.

Stakeholder Coordination & Communications

• Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
• Coordinate operational communications during incidents and crises.
• Support executive briefings, operational updates, and stakeholder reporting.

Business Continuity, Travel Risk & Compliance

• Support travel security operations and traveler monitoring initiatives.
• Integrate GSOC operations into broader business continuity and crisis management programs.
• Ensure compliance with company policies, operational standards, and applicable regulations.

Physical security operations

• Oversee access control and video-surveillance monitoring, alarm response, badging, visitor management, and after-hours response in coordination with on-site staff and local responders.
• Guide GSOC to be the primary back-up for all satellite sites
• Maintain operational readiness and business continuity of the operations center.

Cross-site & enterprise collaboration

• Serve as the operations-center liaison to the client's locations, promoting consistent security standards, notification practices, and situational-awareness sharing across sites.
• Build effective working relationships with client business-continuity, HR, IT/security, Legal/Privacy, and communications partners, and maintain relationships with law enforcement, emergency services, and external risk-management providers.
• Supervisory Responsibilities - Directly supervises operations-center analysts and the on-site security team; responsibilities include scheduling, training, performance management, and coordination of staffing levels and coverage in line with contractor and client requirements.

Required Qualifications

• Education: Bachelor's degree in security management, criminal justice, emergency management, intelligence, or a related field - or an equivalent combination of education and relevant experience.
• Experience: 3+ years of security operations experience, including 3+ years in a security/global operations or command-center environment and demonstrated team leadership or supervisory experience.
• Experience managing or coordinating a 24/7 operation, including staff scheduling and coverage.
• Working knowledge of access control and video-management systems, mass-notification tools, and security intelligence/analysis practices.
• Hands-on experience with enterprise platforms such as access control (e.g., CCure), video management (e.g., Avigilon, ExacqVision), mass notification (e.g., Everbridge), and travel risk management (e.g., International SOS).
• Strong written and verbal communication, sound judgment under pressure, and demonstrated discretion with confidential and sensitive information.
• Proficiency with standard office and collaboration software.

Preferred Qualifications

• Experience in healthcare, technology, or other regulated environments, and familiarity with applicable privacy and security expectations.
• Incident-command or crisis-management training (e.g., ICS), and intelligence/OSINT analysis experience.
• Knowledge, Skills & Abilities
• Leadership and people-management skills, with the ability to develop and retain a high-performing team.
• Analytical and problem-solving ability, attention to detail, and clear, concise reporting.
• Calm, decisive judgment in time-sensitive and emergency situations.
• Collaboration and relationship-building across teams, sites, and external partners.
• Commitment to confidentiality, ethics, and professional conduct.
• Physical Demands & Work Environment
• Works in a 24/7 operations-center environment; the schedule may include shifts, nights, weekends, holidays, on-call, and response to events outside normal business hours.
• Frequently remains in a stationary position and monitors multiple screens for extended periods.
• Occasionally moves about the facility and between work areas; may respond to incidents on site.
• Communicates effectively in person, by telephone, and in writing.

Salary: $98,321 / year

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