Summary: A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property. This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality.
Essential Duties & Responsibilities:
Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks
Greet and assist guests in a courteous, professional manner while maintaining security awareness
Monitor and control access to resort facilities as required
Respond promptly to incidents, emergencies, alarms, and guest or employee concerns
Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner
Enforce resort policies and procedures while maintaining a calm and respectful approach
Coordinate with resort departments to support special events, VIP arrivals, and large guest functions
Assist with lost and found procedures and documentation
Monitor surveillance systems and report suspicious or unsafe activity
Provide first response assistance when necessary and contact emergency services as appropriate
Maintain confidentiality and exercise sound judgment at all times
Qualifications
High school diploma or equivalent required
NYS Guard Card (preferred)
Prior security, hospitality, or customer service experience (preferred)
Strong interpersonal and communication skills
Ability to remain calm and professional
Attention to detail and strong observational skills
Ability to work independently and as part of a team
Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed
Physical Requirements
Ability to stand and walk for extended periods
Ability to patrol large resort grounds, both indoors and outdoors
Job Type: Full-time or Part Time
Compensation: From $18.00 per hour
Benefits:
- Free meals for break period
- Discounts at Opal Collection Resorts
- Spa & Retail Discounts
- 24/7 Fitness Center Access
Full time benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Morning shifts, with nights as needed