Security Analysis Dispatcher (General Services Department)

Security Analysis Dispatcher (General Services Department)

Salary

$44,616.00 Annually

Location

Detroit, Michigan, MI

Job Type

Certified-Regular Civil Service

Job Number

202618632020GSDdb

Department

General Services

Opening Date

08/24/2026

Closing Date

8/31/2026 11:59 PM Eastern

Bargaining Unit

9001-Non Union Hourly Regular Service General

• Description
• Benefits
• Questions

Description

GENERAL SERVICES DEPARTMENT

Security Analysis Dispatcher

Under general supervision, monitor camera system, receives and processes emergency call box/phone calls, engage patrons through interactive, artificial intelligence (AI) and audible systems for public safety emergency services; and have charge of the GSD/Joe Louis Greenway Security team and communications operations.

Examples of Duties

• Receives emergency call box calls from the patrons to prioritizes and processes them into a pre-established computer format for a concise event at a precise location.

• Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.

• Assist and refer citizens non-emergency calls to the appropriate agencies.

• Relays information and contacts appropriate agencies or personnel to resolve routine problems.

• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.

• Handles routine contacts with local Police/Fire/E.M.S. departments

• Operates the Telecommunications Devise for the Deaf (TDD).

• Receives emergency service telephone calls from police officers and/or other authorized personnel.

• Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field security units on incidents, medical emergencies, criminal/civil disputes, and routing inquiries.

• Receives computer print-out and routes to appropriate location.

• Operates dispatch, genetic CCTV monitoring, activity consoles and equipment.

• Dispatches GSD/JLG security field personnel.

• Performs related clerical work.

• Work in conjunction with Detroit Police Department/Highland Park/Hamtramck

• Assists new operators with on-the-job training.

• Brief shifts of activities and incidents occurring throughout the JLG/City of Detroit

Minimum Qualifications

Qualifications (required):

• High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.
• Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.
• Two (2) years of customer service experience.

Qualifications (preferred):

• Prior dispatch and CCTV monitoring experience.
• Licensing and Certifications

Valid government issued identification

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Supplemental Information

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 - 15 points
• Detroit Residency Credit: 15 points

LRD: 08/06/2024

Knowledge, Skills and Abilities

• Knowledge of office work, terms, and equipment.
• Knowledge of standard English grammar and spelling usage.
• Skill in typing, keyboarding, and performing clerical tasks with speed and accuracy.
• Skill in observation.
• Skill in communicating effectively, both orally and in writing.
• Skill in keenness to detail.
• Skill in operating a personal computer and using common office software.
• Ability to categorize crime and produce reports based on knowledge.
• Ability to act independently.
• Ability to type brief and concise verbal statements.
• Ability to concurrently perform multiple duties with accuracy.
• Ability to demonstrate visual and auditory acuity, and good speech and voice modulation.
• Ability to perform duties in stressful situations.
• Ability to demonstrate willingness to assume responsibility, and initiative and resourcefulness in performance of duties.
• Ability to demonstrate mental alertness and emotional stability.
• Ability to interact effectively with subordinates and the general public with tact and diplomacy.
• Ability to take direction from supervision.
• Ability to participate in and attain on-going training to remain current in work methods and procedures.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

• Medical - Eligible for hospital, surgical, and prescription drug benefits.
• Dental
• Vision

INSURANCE

• Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
• Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

• Sick Leave
• Vacation
• Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;
• At age sixty (60) if you have at least ten (10) years of service, or
• At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
• An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate your highest level of education completed

• High School Diploma/GED
• Completion of two (2) years of college with courses in criminal justice, public administration and/or computer science.
• Associates Degree
• Bachelors Degree
• Masters Degree
• PhD/J.D.
• No Education experience

02

How many years of experience, do you possess in customer service?

• Less than 2 years of experience
• 2 to 5 years of experience
• 5 to 10 years of experience
• 10 or more years of experience
• No Experience

03

Desribe your work experience providing customer service,

04

How many years of experience as a Dispatcher, do you possess?

• Less than 1 year of experience
• 1 to 5 years of experience
• 5 to 10 years of experience
• 10 or more years of experience
• No Experience

05

Describe your experience performing dispatch and/or CCTV monitoring duties, including the type of environment in which you worked, your responsibilities for monitoring cameras or dispatching.

06

Describe your work experience using computer-aided dispatch (CAD) systems and communication equipment, including the specific systems or equipment you have used and how you utilized them to receive, document, prioritize, and communicate.

07

Did you attach a copy of your cover letter and updated resume to your online application?

• Yes
• No

Required Question

Employer City of Detroit

Address Coleman A. Young Municipal Center

2 Woodward Ave ste 316

Detroit, Michigan, 48226

Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job