Job Description
The Department of Health Services (DHS) is one of the largest and most diverse state agencies in Wisconsin. DHS
employs more than 7,000 staff spanning ten divisions and offices and seven 24/7 institutions located throughout
Wisconsin. Programs and services administered by DHS include Medicaid and other human service programs, alcohol
and other drug abuse prevention services, mental health, public health, and long-term care.
The Information Security Section (ISS) serves the Department by creating an information security culture and enabling
the business. We are metrics minded, employee focused, and view security as a service. ISS is responsible for
• Identifying and continuously assessing risk
• Developing, institutionalizing, and improving strategies to mitigate risk
• Limiting the potential effects of information security events
• The selection, assessment, authorization, and monitoring of security controls while contributing to the overall
information security plan.
The Information Security Section (ISS) is functionally organized into Security Awareness and Governance, Compliance,
Architecture, and Portfolio Management. Cross-team collaboration is essential to our success.
The DHS Liaison serves the Division of Medicaid Services and is the champion for security initiatives integrating
information security into program operations. This work is completed by engaging other security staff, communicating
risk, and developing strategies to reduce risk. To successfully do this work, one must possess strong communication and
interpersonal skills capable of presenting to diverse audiences including executive and non-technical individuals.
A federally recognized (ANSI) information security certification must be obtained within 6 months of the start date and
maintained for this position. The Department of Defense (DOD) 8570 Baseline Certifications defined by Defense
Information Systems Agency (DISA) is the baseline to consider when reviewing the relevance of the certification.
Goals and Worker Activities
1. Integrate security into program operations
• Partner with organizational leaders to incorporate information security best-practices into technical and
operational development.
• Provide recommendations on how to improve the information security posture of programs and reduce risk.
• Communicate risks in simple and comprehensible terms. Provide options to mitigate risk considering
business impact.
• Draft security requirements to be included into charters, scope documents, procurements.
• Document and communicate analysis. Answer clarifying questions.
• Escalate to ISS leadership if an acceptable level of risk cannot be achieved
2. Act as a liaison between the program area and the Information Security Section
• Be a solutions-focused advocate.
• Intake projects and other program initiatives and champion them through the appropriate ISS workstream
• Gather information as needed so that security team can perform thorough analysis
• Communicate workstream deliverables to the customer. Verify that the deliverable meets the customer
need, follow-up on any clarifications.
• Coordinate across ISS meeting their security-focused needs
• Coordinate with other BITS staff, Office of Legal Counsel, Bureau of Procurement and Contracting, and other
program staff as needed in order to arrive to an outcome
Department of Health Services (DHS)
Contractor Job Description – DHS Liaison
Jennifer Mueller Information Security Section
DHS CISO Updated 07-21-2026
Office: 608-267-7231
Email:
jennifer.mueller@dhs.wisonsin.gov
Page 2 of 23. Support audit, assessment, incident response, and other regulatory activities
• Responsibility and authority will vary based on the use case and customer need.
• Request and/or gather artifacts demonstrating compliance.
• Schedule/facilitate communications between auditor/incident response, vendors, technical teams, and
other program stakeholders.
• In partnership with ISS, assess audit results and develop corrective action plans/plans of action and
milestone.
• Provide oversight to the resolution, test for compliance, and request authority to close.
• Respond to regulatory inquiry and draft documents as needed
4. Participate and support Program Integration related activities
• Back-up other security liaison roles
• Draft and deliver status reports
• Establish and maintain positive working relationships with stakeholders
• Establish and documents standard operations for job-related activities.
5. Support Vulnerability Management related to DMS and its vendors
• Foster transparency, accountability, and timely resolution of vulnerabilities with DMS and its vendors
• Support DMS and its vendors in adhering to state and federal regulations and Policies, Procedures,
Standards and Guidelines (PPSGs) related to vulnerability management
• Draft and monitor plans of action and milestones for non-compliance
6. Support DHS’s transition from the Center for Medicare and Medicaid Services (CMS) compliance requirements
known as the Minimum Acceptable Risk Standards for Exchanges (MARS-E) to the new requirements known as
Acceptable Risk Controls for ACA, Medicaid, and Partner Entities (ARC-AMPE)
• In partnership with Deloitte, DET, and ISS conduct GAP analysis to support transition, implementation, and
maturation of DHS’s transition from MARS-E to ARC-AMPE
• Draft the ARC-AMPE System Security and Privacy Plan (SSPP) and keep it current
• Draft and monitor plans of action and milestones for non-compliance
7. Support DHS in completing software reviews, cloud brokerage reviews, and AI Use Case reviews
8. Other duties as assigned
• Back-up other security staff
• Write concept papers, proposals and briefs, and other documentation
Knowledge, Skills, and Abilities
• Well qualified candidate will have broad knowledge of information security and experience application
development, technical architecture, contracting, audit, or vendor management.
• Be familiar with NIST or another recognized framework
• Demonstrated ability to solve complex problems, convey both oral and written instruction, and handle multiple
task interruptions while providing services in a professional and courteous manner.
• Demonstrated attention to detail and organizational skills.
• Demonstrated ability to work effectively with customers to solve business challenges while balancing the need
for confidentiality, integrity, and availability.
• Demonstrated commitment to fostering a diverse working environment.
• Demonstrated ability to work independently, as part of a team of peers, and also to support and contribute to a
multidiscipline team environment
Requirements
Position Summary
The Department of Health Services (DHS) is one of the largest and most diverse state agencies in Wisconsin. DHS employs more than 7,000 staff spanning ten divisions and offices and seven 24/7 institutions located throughout Wisconsin. Programs and services administered by DHS include Medicaid and other human service programs, alcohol and other drug abuse prevention services, mental health, public health, and long-term care.
The Information Security Section (ISS) serves the Department by creating an information security culture and enabling the business. We are metrics minded, employee focused, and view security as a service. ISS is responsible for
• Identifying and continuously assessing risk
• Developing, institutionalizing, and improving strategies to mitigate risk
• Limiting the potential effects of information security events
• The selection, assessment, authorization, and monitoring of security controls while contributing to the overall information security plan.
The Information Security Section (ISS) is functionally organized into Security Awareness and Governance, Compliance, Architecture, and Portfolio Management. Cross-team collaboration is essential to our success.
The DHS Liaison serves the Division of Medicaid Services and is the champion for security initiatives integrating information security into program operations. This work is completed by engaging other security staff, communicating risk, and developing strategies to reduce risk. To successfully do this work, one must possess strong communication and interpersonal skills capable of presenting to diverse audiences including executive and non-technical individuals.
A federally recognized (ANSI) information security certification must be obtained within 6 months of the start date and maintained for this position. The Department of Defense (DOD) 8570 Baseline Certifications defined by Defense Information Systems Agency (DISA) is the baseline to consider when reviewing the relevance of the certification.
Goals and Worker Activities
1. Integrate security into program operations
• Partner with organizational leaders to incorporate information security best-practices into technical and operational development.
• Provide recommendations on how to improve the information security posture of programs and reduce risk.
• Communicate risks in simple and comprehensible terms. Provide options to mitigate risk considering business impact.
• Draft security requirements to be included into charters, scope documents, procurements.
• Document and communicate analysis. Answer clarifying questions.
• Escalate to ISS leadership if an acceptable level of risk cannot be achieved
2. Act as a liaison between the program area and the Information Security Section
• Be a solutions-focused advocate.
• Intake projects and other program initiatives and champion them through the appropriate ISS workstream
• Gather information as needed so that security team can perform thorough analysis
• Communicate workstream deliverables to the customer. Verify that the deliverable meets the customer need, follow-up on any clarifications.
• Coordinate across ISS meeting their security-focused needs
• Coordinate with other BITS staff, Office of Legal Counsel, Bureau of Procurement and Contracting, and other program staff as needed in order to arrive to an outcome
3. Support audit, assessment, incident response, and other regulatory activities
• Responsibility and authority will vary based on the use case and customer need.
• Request and/or gather artifacts demonstrating compliance.
• Schedule/facilitate communications between auditor/incident response, vendors, technical teams, and other program stakeholders.
• In partnership with ISS, assess audit results and develop corrective action plans/plans of action and milestone.
• Provide oversight to the resolution, test for compliance, and request authority to close.
• Respond to regulatory inquiry and draft documents as needed
4. Participate and support Program Integration related activities
• Back-up other security liaison roles
• Draft and deliver status reports
• Establish and maintain positive working relationships with stakeholders
• Establish and documents standard operations for job-related activities.
5. Support Vulnerability Management related to DMS and its vendors
• Foster transparency, accountability, and timely resolution of vulnerabilities with DMS and its vendors
• Support DMS and its vendors in adhering to state and federal regulations and Policies, Procedures, Standards and Guidelines (PPSGs) related to vulnerability management
• Draft and monitor plans of action and milestones for non-compliance
6. Support DHS’s transition from the Center for Medicare and Medicaid Services (CMS) compliance requirements known as the Minimum Acceptable Risk Standards for Exchanges (MARS-E) to the new requirements known as Acceptable Risk Controls for ACA, Medicaid, and Partner Entities (ARC-AMPE)
• In partnership with Deloitte, DET, and ISS conduct GAP analysis to support transition, implementation, and maturation of DHS’s
• Draft the ARC-AMPE System Security and Privacy Plan (SSPP) and keep it current
• Draft and monitor plans of action and milestones for non-compliance
7. Support DHS in completing software reviews, cloud brokerage reviews, and AI Use Case reviews
8. Other duties as assigned
•Back-up other security staff
•Write concept papers, proposals and briefs, and other documentation
Numbers & Facts
| Location | Madison, Wisconsin |
| Industry | Staffing/Employment Agencies |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.novalink-solutions.com/ |
About Company
Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of success in providing temporary personnel solutions and managing government deliverables-based projects over the past 20 years.
Skills
- American National Standards Institute (ANSI)unmatched
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Auditingunmatched
- Best Practicesunmatched
- Brokerageunmatched
- Centers for Medicare and Medicaid Services (CMS)unmatched
- Cloud Computingunmatched
- Code Reviewsunmatched
- Communication Skillsunmatched
- Computer Securityunmatched
- Corrective Actionunmatched
- Defense Information Systems Agency (DISA)unmatched
- Detail Orientedunmatched
- Documentation Standardsunmatched
- Federal Laws and Regulationsunmatched
- Gap Analysisunmatched
- Health Departmentunmatched
- Healthcareunmatched
- Homeland Securityunmatched
- Incident Responseunmatched
- Information Technology & Information Systemsunmatched
- Information/Data Security (InfoSec)unmatched
- Interpersonal Skillsunmatched
- Investment Managementunmatched
- Leadershipunmatched
- Legalunmatched
- Long-Term Careunmatched
- Medicaidunmatched
- Metricsunmatched
- Organizational Skillsunmatched
- Plan Meetingsunmatched
- Privacy Controlsunmatched
- Problem Solving Skillsunmatched
- Psychiatry and Mental Healthunmatched
- Public Healthunmatched
- Purchasing/Procurementunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Research Skillsunmatched
- Riskunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Security Analysisunmatched
- Security Attacksunmatched
- Security Monitoringunmatched
- State Laws and Regulationsunmatched
- Status Reportsunmatched
- Strategic Planningunmatched
- Substance Abuse Treatmentunmatched
- Team Playerunmatched
- Time Managementunmatched
- U.S. National Institute of Standards and Technology (NIST)unmatched
- United States Department of Defense (DoD)unmatched
- Use Casesunmatched
- Vendor/Supplier Evaluationunmatched
- Vendor/Supplier Managementunmatched
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