Security Coordinator

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Create and maintain security databases, records, pocket handbooks, and department materials.
• Maintain all databases (Individual key and lock log, key and lock inventory, alarms, key and lock destruction logs and key matrix).
• Maintain eviction database and iTrak evictions.
• Maintain log of individuals enrolled in the Virginia State Voluntary Self-Exclusion List.
• Ban evicted persons in iTrak; maintain involuntary exclusion database.
• Write and send return letters to evicted patrons.
• Handle incoming calls, emails, or letters on evicted patrons wanting to return.
• Order from vendors - radios, keys, locks, etc.
• Maintain adequate inventory of necessary supplies.
• Maintain records of ordered supplies.
• Maintain records for Keys and Locks.
• Add users, keys, and groups and run reports.
• Place key rings in service and destroy key rings when necessary.
• Place new hires into the Key system.
• Maintain an active list of all Security personnel with their hire date and birthday.
• Provide training to security officers as needed.
• Maintain oversight of Lost & Found database and inventory.
• Log incoming and outgoing property.
• Reconcile all Lost & Found Signed/Returned Item Reports.
• Oversight of Vendor and Visitor Sign In and Out log.
• Provide training on all security systems.
• Submit Facilities repair tickets for the department.
• Provide Training Packets for new hires and maintain administrative records.
• Issue new hire equipment.
• Provide training for officers on Fire Panel operation.
• Maintain up to date instructions at the Fire Panel.
• Miscellaneous Administrative support for Security Director and Manager.
• Answers security calls and dispatches officers to assist per departmental standards and protocols.
• Responds to emergencies in accordance with established procedures.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Six months or more security experience required; Two years security administrative experience preferred.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Virginia Unarmed Security License

Knowledge, Skills, and Abilities:

• Must be able to form and build long-standing relations with established and new guests/players.
• Excellent oral and written communication skills; experience with iTrak preferred.
• Experience with Microsoft Word, Excel, Outlook, PowerPoint, and Publisher.
• Ability to communicate with team members and guests.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.
• Able to work with others while maintaining a positive and professional demeanor.
• Strong problem solving and listening skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to multi-task several activities and duties simultaneously.
• Able to function in a fast paced environment, under short time constraints, and within established deadlines.
• Able to work with others while maintaining a positive and professional demeanor.

Physical Requirements:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to work in a noisy and smoky environment.
• Frequently required to stoop, and kneel.
• Must occasionally move and lift up to 25 pounds.