Security Dispatch Operations

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Operations in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Security Professional with Allied Universal in a retail location, you will monitor activity, coordinate security-related communications, and support timely responses to incidents and service needs. This role combines strong customer service and clear communication with a visible presence that helps to deter issues. Join a team that values agility, reliability, innovation, teamwork, and integrity while putting people first.

Position Type: Part Time

Pay Rate: $21.50 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to visitors, tenants, and/or staff by carrying out site-specific procedures, access-related policies, and when appropriate, emergency response activities from a dispatch-centered post.
• Monitor communication systems, alarms, cameras, and/or incoming calls to help identify security-related concerns and relay information to the appropriate personnel in a calm, problem-solving manner.
• Dispatch officers and/or other site personnel to reported incidents, priority calls, and routine service requests throughout the location while maintaining clear and accurate communication.
• Document incidents, activities, and response details in logs and reports, helping support timely follow-up and continuity of operations.
• Conduct regular and random patrol coordination around the business and perimeter, helping support coverage needs as working environments and conditions vary by location.

Minimum Requirements:

• Access control and badge experience is preferred.
• The ability to lift up to 20 lbs is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.