Status: Full Time
Shift: Primary Shift: Day shift 08:00 AM - 04:00 PM. Flexibility Required: May include evenings, nights, weekends, and holidays based on operational needs. May participate in rotating shifts to ensure 24/7 security coverage.
Exempt: No
Other information:
Other Information
High School diploma required, or equivalent
Prefer 1-3 years previous supervisory experience in Security field or customer service
Specialized or Technical Education Required:
Must attain IAHSS Basic and Supervisor certifications within 3 months of hire into position.
Incumbent will be trained as required, attend in-services and meetings as required
Must exhibit excellent communication skills (oral and written)
Must possess the ability to think on one's feet and make quick decisions
Knowledge of restraining, State and Federal criminal codes, universal precautions, PPE, MOAB, etc
Physical Demands:
Strength: Heavy
Responsibilities:
Responsibilities
Briefs Security officers on upcoming shift activity
Leads and monitors staff assigned to his/her shift.
Responsible for monitoring the electronic surveillance equipment
Responsible for proximity access control system
Assisting Security Manager with annual evaluations of staff, when requested
Responsible for initial evaluation training development and written compliance exam for officers assigned to his/her shift
Responsible for monitoring required license and certificates of officers assigned to his/her shift
Monitor recertification in required courses, when requested
Participate in interviews with applicants and make recommendations to Security Department leadership, when requested
Inspects uniforms and notes any discrepancies
Gives officers post assignments and schedule for meals/breaks, when requested
Inspects radios for operation problems
Interacts with Nursing Supervisor to resolve problems
Inspects security equipment and video surveillance equipment and reports problems to Security Department leadership
Supervises work of Security Sergeant, Officers, Dispatchers assigned to his/her shift, when requested. In addition, resolves any shift problems or conflicts
Is responsible for ensuring adequate staff daily and report any issues to Security Captain
Is flexible and able to work when shifts are short of personnel
Is responsible to assist Security Department leadership in the preparation of monthly shift schedules, when requested
Reviews shift reports and follows up with officers to ensure compliance with shift requirement
Encourage personnel to keep lines of communication open and to provide security personnel with opportunities to discuss issues and concerns
Participates in formal disciplinary actions against security personnel, when requested
Participates in training programs as directed by the Security Department leadership
Completes reports as requested in a timely manner
Recommends operational improvements to Security Department leadership
Attends meetings and conducts in-services as directed
Conducts security patrols and other duties in rotation with officers on each shift
Monitors security forms and equipment inventory to ensure that sufficient quantities are available
Is open and accessible to personnel under his/her supervision
Fairly/consistently enforces all hospital and departmental policies and procedures
Sets a positive example for personnel to follow
Has the ability to communicate effectively through writing skills
Has the ability to communicate effectively orally
Discusses problems/concerns with Security Department leadership
Shows competency in applying correct and effective crises prevention and intervention techniques
Shows competency in understanding distinctions between administrative and clinical seclusion and restraint
Shows competency in varying interaction techniques based on age of patient
Shows competency in performing "Morgue Access" and "Release of Bodies" according to training guidelines
Shows competency in performing :Patient Valuable Collection" according to training guidelines
Supervises after hour courier functions, as needed
Performs all other duties as assigned
Follows North Oaks Health System's compliance programs and all federal and state regulatory guidelines
Ensures reports are written in a timely manner and proper follow-up conducted
Ensures vehicle maintenance checklist is completed and deficiencies reported and/or corrected
Ensures valuable are accounted for and secured upon receipt
Examples of specific decision routinely made
Analyzes incidents and decides action to be taken
Evaluates current environment, activity or emergency room, weather conditions, crime, stats, census, PEC/OPC, etc. and directs staff accordingly
Releases valuables to non-family members or next of kin
Disposition of remains
Reviews reports for accuracy and offers suggestions, improvements, etc.