Security Manager

As a key member of the leadership team, the Security and Safety Manager plays a vital role in supporting and executing Westgate’s short- and long-term safety, security, and risk management objectives. This leadership position is responsible for fostering a workplace culture rooted in hospitality, safety, service excellence, and team member well-being. The Manager oversees all safety, security, and emergency response programs for the hotel and surrounding property through direct leadership of the Security team, staff training and development, incident investigations, and collaboration with external agencies and resort leadership. This role is responsible for protecting guests, team members, and company assets while minimizing risk and liability, serving as a strategic partner in upholding Westgate’s mission, vision, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the daily operations of the Security Department, ensuring professional, efficient, and compliant performance aligned with hospitality standards.
• Provide hands-on leadership, coaching, and support to the Security team while fostering a positive and service-oriented work environment.
• Develop and manage department budgets, payroll, scheduling, and expenses within approved guidelines.
• Support recruitment, onboarding, training, and retention strategies appropriate for a luxury hospitality environment.
• Collaborate with the Risk Manager at Grand America Hotels & Resorts to support comprehensive risk management and insurance programs.
• Maintain knowledge of Westgate’s Workers’ Compensation procedures and remain current on applicable federal, state, and local regulations.
• Serve as the primary onsite contact for employee injury reporting and workers’ compensation concerns.
• Design, implement, and monitor security, safety, and emergency response protocols to ensure preparedness and compliance.
• Promote strong cross-departmental communication and collaboration while supporting operational and guest service needs.
• Ensure fair, professional, and consistent administration of departmental policies and disciplinary procedures.
• Remain informed of hotel occupancy levels, group functions, events, and operational demands to assess staffing and security needs.

 AREAS OF RESPONSIBILITIES

• Investigate and document incidents, accidents, and safety concerns; coordinate with local law enforcement, federal agencies, and GALA risk management when necessary.
• Recruit, train, mentor, coach, schedule, evaluate, and manage the performance of the Security team.
• Provide hotel-wide training related to first aid, CPR, fire prevention, emergency response, workplace safety, and guest awareness.
• Prepare and manage departmental budgets with a focus on operational efficiency, cost control, and loss prevention.
• Ensure all safety systems, security equipment, and emergency response resources are fully functional and properly maintained.
• Participate in leadership meetings and contribute to operational planning and continuous improvement initiatives.
• Must be willing to travel locally as needed.

RISK MANAGEMENT AND RESPONSIBILITIES

• Conduct ongoing risk assessments and evaluate safety trends, reports, and operational data.
• Establish and maintain policies and procedures designed to identify, reduce, and mitigate operational risks across departments.
• Review risk management protocols regularly and recommend updates or improvements as needed.
• Support business continuity planning, emergency preparedness, and recovery initiatives.
• Analyze reports related to inventory control, loss prevention, and employee activity to identify potential concerns or fraudulent activity.
• Present risk assessments, reports, and recommendations to leadership.

 WESTGATE’S SAFETY CHAMPION AND RESPONSIBILITIES TO SAFETY:

• Proactively foster and maintain a work environment that promotes health, safety, hospitality, and team member well-being.
• Protect, promote, and reinforce safe practices for team members and guests at all times.
• Promptly identify, report, and address potentially unsafe equipment, hazards, or situations.
• Report and investigate all safety-related incidents and accidents in accordance with company procedures and documentation standards.
• Follow all company and departmental safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific guidelines.
• Operate all equipment safely and responsibly to prevent injury or property damage

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE

Minimum of 3–5 years of experience in security, safety, risk management, or loss prevention, preferably within a hospitality or luxury hotel environment.

Previous management and leadership experience required, including experience leading teams, coaching employees, managing operations, and supporting a culture of accountability and guest service excellence.

Equivalent combinations of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS AND SKILLS

3-5 years of experience in security, safety, or loss prevention required, with demonstrated management and leadership experience strongly preferred.

Must possess strong communication, leadership, and interpersonal skills with the ability to effectively interact with guests, employees, managers, and external agencies.

Ability to lead, mentor, and develop team members in a fast-paced hospitality environment.

Valid guard card, CPR and First Aid certification required. 

Excellent written communication, reporting, organizational, and budget management skills required.

Excellent hearing required to communicate with employees, managers, guests, and emergency responders, including hearing alarms and emergency notifications.

Excellent vision required for monitoring operations, emergency response, and safety inspections.

Excellent speech communication and comprehension skills required for reports, procedures, training, and daily operations.

EQUIPMENT USED

Computer, portable radio, telephone, mobile phone, copy machine, scanner, fax and other basic office equipment. Kronos Payroll Administrator, SALTO key system, exacq Vision surveillance

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to stand/walk frequently; lift up to 25 lbs regularly.
• Occasional kneeling, crouching, or crawling may be required.
• May be exposed to varying weather conditions, heat, fumes, or loud environments.
• Visual and auditory acuity required for monitoring, inspections, and communication.