Security Officer, Gate City Casino

The opportunity

Delaware North Gaming is hiring a part-time Security Officer to join our team at Gate City Casino in Nashua, New Hampshire. As a Security Guard, you will ensure a safe and secure environment for our guests and team members. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Mondays, Wednesdays, Thursdays and Sundays: 9:15pm-1:15am

Pay

$20.00 - $24.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure that identification is checked for proper admittance to the gaming floor
• Conduct cash escorts as required
• Observe, handle, and report procedural violations and illegal activity
• Operate a motorized vehicle when necessary
• Maintain crowd control as required
• Defuse guest profanity and handle issues or complaints professionally
• Ensure the safety and security of guests, employees and company assets of the property
• Patrol all areas of the property
• Monitor for suspicious activity, unauthorized behavior, and safety hazards
• Assist guests/employees during emergencies, evacuations and/or medical incidents
• Respond to calls for service, accidents, violations of NH and/or Federal Law and gaming laws, rules and regulations in a calm and professional manner
• De-escalate conflicts using verbal and non-verbal techniques
• Complete accurate, complete and detailed incident reports, security logs and daily activity reports
• Secure evidence when needed and coordinate with local law enforcement

More about you

• High School Diploma or GED
• Ability to work in a fast-paced environment
• Must be able to be licensed by State Gaming Commission
• Ability to defuse difficult and sometimes emotionally charged situations when handling guest issues or complaints
• Ability to maintain a professional and courteous demeanor at all times
• Must be 21 years of age or older
• Prior law enforcement, security or military experience preferred; hospitality/customer service experience a plus
• Clear a criminal background check
• Strong verbal communication, observation and report writing skills (must be able to document incidents via the use of a computer)
• Administer medical assistance to guests and employees once certified in CPR/First-Aid/AED/BBP by the employee

Physical requirements

• Ability to stand and walk for extended periods of time
• Ability to communicate through two way radio
• Bending, stooping, lifting and carrying occasionally
• Vision sufficient to perform duties day or night
• Exposure to an occasionally smoky and loud environment

Shift details

Evenings

Holidays

Weekends

Who we are

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.