GENERAL SUMMARY The Security Officerprovides a safe and secure environment for patients, visitors, and staff. The role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures the security of buildings and property through regular patrols and reporting. Ensures patient safety by completing regular environmental assessment and periodic unit rounds. Promotes positive guest relations by assisting visitors. Promotes positive guest relations by assisting visitors. Investigates incidents that occur on health system property. Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner. Performs least restrictive verbal and physical de-escalation techniques necessary. Generates reports and completes follow up on incidents as directed. Maintains and inspects alarms and safety equipment. Assists with evacuations in emergency situations requiring strength, stamina and flexibility. Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians. Provides support to ensure a Safety Officer is present as needed for court proceedings. Assists with patient admissions in a timely, organized and client-centered fashion. Responsible for visitor management to include providing orientation, screening and badges for entrance. Participates in debriefing of escalation events. Assists with patient transitions as needed. Works to establish a rapport with patients with the goal of de-escalation in mind. Attends change of shift and unit level huddles as requested. Performs other duties as assigned. LICENSES AND/OR CERTIFICATIONS required. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS High school graduate or equivalent. At least two years of security officer experience preferred. Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred. Military or Law Enforcement experience preferred. Demonstrated computer literacy, loss prevention techniques and positive guest relations skills. Must have a valid drivers license. Must meet the insurability policy requirements to drive a CHKD vehicle. Must be able to pass the CHKD driving test within 30 days of employment. CPR Training required and/or must be obtained within 45 days of hire. CPI Crisis Prevention Training must be obtained within 30 days of hire. Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter. WORKING CONDITIONS Work is performed inside and outside the hospital in all weather. Position may require short bursts of running. PHYSICAL REQUIREMENTS Click here to view physical requirements. DISCOVER COMPETITIVE PAY AND EXCELLENT BENEFITS At CHKD, we offer a competitive salary and a comprehensive benefits package designed to support your personal and professional well-being. Benefits include medical, dental, disability insurance, matching 401(k), generous paid time off, and continuing education support.CHKDHS Health Plans provide $0 cost benefits at CHKDHS Affiliated Providers and Facilities for most covered services for covered dependent children. CHKD is committed to investing in your growth and long-term career success. Learn more about CHKD benefits. JOIN A TEAM WHO CARES CHKD Health System is committed to fostering a Culture of Excellence for its patients, families, and colleagues. Throughout the organization, we promote collaboration, engagement, and empathy among team members, creating a kind, supportive, and safe workplace environment where employees want to spend their careers. At CHKD, it is our goal to create an atmosphere where every team member feels valued, heard, supported, and included.Learn more about life at CHKD. ENJOY LIFE ON THE EAST COAST CHKD Health System is headquartered in Coastal Virginia, a region known for excellent schools, waterfront living, and family-friendly communities. Enjoy outdoor recreation such as boating, kayaking, and hiking, along with concerts, sporting events, and nearby amusement parks. With convenient access to Norfolk International Airport and Amtrak, weekend trips to Washington, D.C., the Outer Banks, or the Blue Ridge Mountains are easily within reach. CONTACT OUR TEAM For more information about this position, emailTalentTeam@CHKD.org