Access Control, Communication Skills, Customer Support/Service, Incident Response, Interpersonal Skills, Risk Analysis, Security Monitoring, Security Protocols, Support Documentation
About the Role
Work Schedule:
M - W 3pm - Midnight and Sat/Sun 7am - 4pm
As a Support III in Global Security, you serve as a frontline protector of people, property, and brand reputation. You monitor security systems, respond to incidents, and ensure a safe environment for employees and visitors. You play a critical role in executing security protocols, identifying risks, and supporting investigations. Your presence and vigilance help maintain a culture of safety and trust across Gap Inc. facilities.
What You'll Do
• Monitor security systems and respond to alarms, incidents, and emergencies.
• Conduct patrols, access control, and visitor management at assigned locations.
• Document incidents and support investigations with accurate reporting.
• Communicate with internal teams and external responders during emergencies.
• Follow established protocols and escalate issues as needed.
• Provide customer service and support to employees and visitors.
• Maintain awareness of surroundings and proactively identify risks.
Who You Are
- Good understanding of security protocols and procedures.
- Experience in customer service or high-pressure environments.
- Ability to remain calm and act decisively in emergencies.
- Strong communication and interpersonal skills.
- Familiarity with security systems and reporting tools.
- NY State Security Guard License Required.
T
The Gap
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.