Security Officer

Job Title: Security Officer

Location: Downtown Orlando – Orlando Regional Medical Center (ORMC)

Available Shifts:

 Day Shifts (6:00 AM – 6:30 PM):

• Thursday / Friday / Saturday

• Saturday / Sunday / Monday

 Night Shifts (6:00 PM – 6:30 AM):

• Friday / Saturday / Sunday

• Saturday / Sunday / Monday

About the Security Department at ORMC:

At Orlando Regional Medical Center, the Security Department plays a vital role in maintaining a safe and welcoming environment for patients, visitors, and team members. As part of the only Level One Trauma Center in Central Florida, our security team is trained to respond swiftly and effectively to a variety of situations, supporting a culture of safety, compassion, and vigilance. We work closely with clinical and non-clinical departments to ensure security standards are upheld across our campus—because here at ORMC, protecting our community starts with protecting our people.

Position Summary 

Provides security services to ensure order and safety of patients, visitors and hospital personnel.

Why Orlando Health?

️Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF) 

️Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans

️Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more 

️Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals

️Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life

️Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability

️Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance

️Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Essential Functions

• Escorts for visitors, employees, and students upon request.
• Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions.
(Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)
• Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.
• Detects suspicious activities within the campus and handles the situations appropriately.
• Reports criminal activity to supervisor and law enforcement, as appropriate.
• Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.
• Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with the use of approved medical restraints as requested by physicians under Florida Statutes.
• Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk patients.
• Reports all safety and security violations throughout the campus.
• Responds to all inbound and outbound helicopter flights by ensuring the safety of the helipad and assist flight crew in handling and transporting of patient(s) as needed.
• Uses and understands the operation of walk-through and hand held metal detectors.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Responds to threats or acts of violence towards patients, staff, and/or visitors; hostage situations; adult/child abductions to include cordon of perimeter area; patient elopement; person down; emergency intake; fire alarms by responding to the location of incident and assist in fire suppression; severe weather; access control; hospital system failure; bomb threat or suspicious package and assist personal in searching area(s) in which the threat was made; hazardous materials/chemical spills.
• Documents through an Event Report and photograph slip/trip and fall events for liability mitigation.
• Enforces injunctions established by the state of Florida.
• Responds to disturbance calls such as domestic disputes, disorderly conduct, fights in progress, and/or similar calls.
• Assists department managers by escorting terminated employees.
• Officers may be required to testify or be subpoenaed by any court proceedings.

Education/Training

• High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

Licensure/Certification

• Must have a valid Florida driver’s license and be insurable under the Orlando Health insurance carrier’s requirements and standards. (Security officers, who are unable to maintain this requirement after at least 90 days of employment must sign a “No Driving Document” which will be maintained in the officers department file and remain in effect until the approval to drive is given by the insurance carriers as determined during routine driving records checks.)

• Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire which must be renewed biannually before the license expires.
• Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the certification expires.
• Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital Security and Safety within 120 days of hire and maintained at all times during employment.