Access Control, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Emergency Response, Law Enforcement, Maintenance Services, Military, Presentation/Verbal Skills, Safety Standards, Security Equipment, Security Protocols, Surveillance, Team Player, Writing Skills
About the role
Our team at Recess Hotel & Club is looking for a dedicated, reliable, and confident Security Officer to join our Security team at our luxury urban resort. The ideal candidate is a detail-oriented team player committed to maintaining a safe, secure, and welcoming atmosphere for our guests, members, visitors, and team members.
As a Security Officer, you will serve as a visible presence throughout the property, helping protect people and assets while delivering exceptional hospitality and service. The ideal candidate is observant, professional, and able to remain calm and composed in a variety of situations.
What you'll do
- Monitor surveillance systems and patrol assigned areas to identify potential safety concerns, security risks, or unauthorized activities
- Provide a visible and professional presence throughout the property
- Interact professionally with guests, members, visitors, and team members while providing assistance when needed
- Respond promptly and appropriately to incidents, emergencies, guest concerns, and service requests
- Conduct inspections of access points, equipment, and facilities to ensure safety and security standards are maintained
- Assist with enforcing property policies and procedures
- Maintain accurate daily activity logs, reports, and incident documentation
- Support emergency response efforts and follow established safety and security protocols
- Monitor and report maintenance, safety, or operational concerns observed during patrols
- Collaborate with team members and department leaders to promote a safe and welcoming environment
- Assist with key control, lost and found procedures, and other security-related responsibilities as assigned
Qualifications
- Previous security, hospitality, customer service, military, or law enforcement experience preferred
- Excellent observational skills with the ability to identify unusual or suspicious behavior
- Strong verbal and written communication skills
- Ability to remain calm and make sound decisions under pressure
- Familiarity with security equipment, surveillance systems, and access control systems preferred
- Strong customer service mindset and commitment to hospitality
- Ability to stand, walk, climb stairs, and perform physical activities throughout the workday
- Strong integrity, professionalism, and ethical standards
- Ability to uphold resort standards of safety, security, and guest service
- Excellent presentation and grooming standards
- Ability to work a flexible schedule, including weekends and holidays as business needs require