Position Overview: \n \nMaintain a safe and secure environment for guests, visitors, and team members. Providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. \n \nEXAMPLE OF DUTIES: \n \nESSENTIAL FUNCTIONS \n \nAverage Percent of Time\n \n50% Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. \n \n25% Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinating expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.\n \n15% Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio\n \nto the supervisor on duty; report any alarms similarly.\n \n5% Answer security telephone and safety hotline calls and respond in a timely manner based on priority. \n \n5% Administer CPR and First Aid.\n \nSUPPORTIVE FUNCTIONS \n \nIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. \n\n Provide accurate information to inquirers for directions and hours of operations. \n \n\n Receive, record and secure found property. Research and respond to guests' inquiries for lost property. \n \n\n Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus. \n \n\n Escort guests and employees as required to parking lots. \n \n\n Other duties as assigned by Supervisor. \n \n\n \nPHYSICAL REQUIREMENTS: \n \nFrequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours \n \nPhysical Activity Frequency \n \nSitting Rare \n \nWalking Constant \n \nClimbing stairs Frequent \n \nStanding Constant \n \nCrouching/Bending/Stooping Frequent \n \nReaching Frequent \n \nGrasping Constant \n \nPushing/Pulling Frequent \n \nNear Vision Constant \n \nFar Vision Constant \n \nHearing Constant \n \nTalking Constant \n \nSmell Rare \n \nTaste Never \n \nLifting/carrying (#50 lbs) Frequent \n \nTravel Rare\n \nOTHER DUTIES \n \nAssimilate into Trump Hotels culture through understanding, supporting and participating in all elements of our Service Culture. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position. \n \nSAFETY REQUIREMENTS \n \nPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. \n \nORGANIZATIONAL RELATIONSHIPS \n \nPositions directly reporting to this position (titles): \n \nNone \n \nSPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY \n \nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. \n\n \n Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. \n \n\n Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. \n \n\n Ability to listen effectively, speak, read and write English clearly to ascertain and document important information. \n \n\n Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift. \n \n\n Hearing and visual ability to observe and detect signs of emergency situations. \n \n\n Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. \n \n\n Ability to follow written and or verbal instructions. \n \n\n Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands. \n \n\n Ability to climb stairs and ladders at a rapid pace. \n \n\n Ability to perform duties within extreme temperature ranges. \n \n\n \n \nQUALIFICATION STANDARDS \n \nEDUCATION \n\n Bachelor's degree in Hotel Management, Criminal Justice or Business Administration is preferred. \n \n\n* High School Diploma or equivalent required\n \n\n \nEXPERIENCE \n \nPrior law enforcement, security or military experience.\n \nLICENSES OR CERTIFICATES \n \nN/A \n \nGROOMING/UNIFORMS \n \nAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. \n \nBENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. \n \nE-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.\n \nEqual Opportunity Employer \n \nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.\n\n