SECURITY OPERATIONS CENTER OPERATOR

POSITION SUMMARY:
Performs core functions of the Client Security Operations Center (SOC); monitors and remediates intrusion alarms, dispatches law enforcement/first responders to security incidents, answers and prioritizes incoming emergency and routine security event calls, logs personnel into substations, and manages the status of site intrusion systems. Writes incident reports documenting security events, makes required notifications, and maintains shift activity logs. Identifies security system issues, creates service requests for repairs, and validates corrective maintenance. Performs activity-specific actions as outlined in SOC Policies and Procedures, adheres to compliance requirements, and executes regulatory procedures.

This SOC Operator position is a fixed shift role supporting 24/7 operations.

Location: Kennett Square, PA

ACCOUNTABILITIES:

• Monitor and remediate intrusion detection alarms
• Answer, prioritize, and respond to telephonic security incident reports
• Manage and log site entry/exit and system disarm events
• Write and submit detailed security incident reports
• Submit service requests for security system repairs and validate completed work
• Perform and document system checks and video surveillance tours
• Provide forensic investigative support using video and access control systems
• Perform administrative tasks related to ESOC operations

POSITION SPECIFICATIONS:

General:

• Strong interpersonal and communication skills
• Ability to produce clear, grammatically correct, and professional business communications
• Ability to work effectively under high-stress conditions and respond rapidly to life safety and security incidents

Core Technical:

• Demonstrated proficiency with systems such as CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Client Alert, Microsoft Office Suite, and other SOC-related platforms

Core Business Knowledge:

• Understanding of Client organizational structure
• Knowledge of CSOC Policies and Procedures
• Familiarity with NERC CIP policies and procedures
• Knowledge of substation operations and CISS policies and procedures

Education:

• Associate degree required, or High School Diploma/GED with at least 2 years of security systems or IT experience

POSITION SCOPE:
Supports the CSOC in achieving its core mission of protecting Client s critical infrastructure, assets, and personnel through continuous (24/7) monitoring of physical security systems, including intrusion detection, access control, and security communications.