Security Operations Center Supervisor - Unarmed

Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

RESPONSIBILITIES:

• Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• • Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
  • Demonstrated analytic and critical thinking skills
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
  • Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management, criminal justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.