Security Operations Dispatcher

Security Operations Dispatcher

About Us

Blueline Security Services, LLC is a privately owned and fully insured security company founded by four active law enforcement officers. With more than 75 years of combined law enforcement and security experience, our leadership team brings unmatched professionalism, operational knowledge, and real-world expertise to the private security industry.

We proudly provide security services for respected brands, residential communities, commercial properties, retail establishments, and special events throughout the Washington Metropolitan area.

At Blueline Security Services, we are committed to delivering exceptional service through our core values:

• Integrity - Doing the right thing, even when no one is watching.

• Reliability - Providing dependable security solutions our clients can trust.

• Accountability - Taking ownership of our actions and maintaining the highest professional standards.

Our mission is to protect our clients, support our employees, and build lasting partnerships through professionalism, communication, and outstanding service.

Blueline Security Services LLC is seeking a highly organized and dependable Security Operations Dispatcher to join our operations team. This is a fast-paced position that serves as the communication hub between our clients, security officers, and leadership team.

Pay: $19.00 - $21.00 per hour

Schedule:

• 7:00 AM - 3:00 PM

Position Overview

The Security Operations Dispatcher is responsible for monitoring daily operations, handling a high volume of incoming calls, coordinating staffing needs, ensuring officers arrive on time and remain on post, and supporting the leadership team with operational functions. The ideal candidate is detail-oriented, professional, and capable of multitasking in a demanding environment. Candidates must be willing and available to work weekends and holidays as operational needs require.

Essential Duties and Responsibilities

• Handle a high volume of incoming and outgoing calls from clients and security personnel.
• Monitor officer attendance and ensure all shifts are staffed and covered.
• Verify officers are on time and properly assigned to their posts.
• Read, review, and distribute incident reports and daily activity reports.
• Assist with scheduling, call-offs, and emergency staffing needs.
• Conduct site checks and field visits as directed by management.
• Support the leadership team with daily operational tasks.
• Maintain accurate records and documentation.
• Communicate professionally with clients, officers, and management.
• Assist in filling open shifts and coordinating coverage.
• Monitor company email and dispatch systems.

Qualifications

• High school diploma or equivalent required.
• Previous dispatching, scheduling, security, customer service, or operations experience preferred.
• Strong communication and customer service skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Proficient with computers, email, and Microsoft Office applications.
• Valid driver's license with a clean driving record required.
• Ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Security industry experience.
• Dispatching or scheduling experience.
• Bilingual English/Spanish.

Spanish-speaking candidates may be eligible for additional compensation based on proficiency and business needs.

Benefits

• Competitive pay
• Professional work environment
• Growth and advancement opportunities
• Leadership development opportunities

If you are dependable, organized, and thrive in a fast-paced environment, we encourage you to apply and join the Blueline Security Services team.

Blueline Security Services LLC

Equal Opportunity Employer