Background Investigation, Coaching, Conflict Resolution, Contact Management, Corporate Policies, Corrective Action, Cost Control, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Diversity, Documentation, Emergency Response, Employee Assistance Plan, English Language, Establish Priorities, High School Diploma, Identify Issues, Leadership, Legal, Life Insurance, Maintain Compliance, Mentoring, Multitasking, On Call, Onboarding, Operations, Operations Management, Payroll Administration, People Management, Presentation/Verbal Skills, Problem Solving Skills, Property Maintenance, Records Management, Regulations, Retirement Plan, Security Monitoring, Service Delivery, Staff Training, Team Lead/Manager, Time Management, Vision Plan
Security Operations Manager
Austin, TX
Salary: $60,000–$63,897 annually
Schedule: 9 different full-time shifts available (see below)
Make a Real Impact in a Role That Grows With You
As a Security Operations Manager in Austin, you’ll lead a team that helps keep people, property, and operations safe every day. You’ll manage security operations across multiple sites, coach and develop your team, and work directly with our client to deliver a high-quality, tech-enabled security program.
If you enjoy leading people, solving problems on the fly, and building strong relationships, this role gives you the autonomy and support to do exactly that.
What’s In It For You: Competitive Pay & Stability
- Salary: $60,000–$63,897 annually
- Reliable, full-time role with a global industry leader
Comprehensive Benefits
- Medical, dental, vision, and life insurance
- 10 accrued vacation days
- 4 personal holidays
- 6 sick days
- 401(k) with company match
Growth & Development
- Continuous training and leadership development programs
- Clear path to grow into higher-level management roles
- Exposure to both guarding and tech-enabled security solutions
Work Environment
- Partner with a well-known, respected client
- Be part of a highly engaged, results-driven team
- Supportive leadership that values your input and experience
Available Shifts
We are hiring multiple Security Operations Managers to cover a 24/7 operation. Please indicate your preferred shift(s) when you apply.
1. Shift 1: Monday–Friday – 07:00–15:30
2. Shift 2: Wednesday – 11:30–17:30; Thursday–Saturday – 05:30–17:30
3. Shift 3: Wednesday – 23:30–05:30; Thursday–Saturday – 17:30–05:30
4. Shift 4: Sunday–Tuesday – 05:30–17:30; Wednesday – 05:30–11:30
5. Shift 5: Sunday–Tuesday – 17:30–05:30; Wednesday – 17:30–23:30
6. Shift 6: Wednesday – 11:30–17:30; Thursday–Saturday – 05:30–17:30
7. Shift 7: Wednesday – 17:30–23:30; Thursday–Saturday – 17:30–05:30
8. Shift 8: Sunday–Tuesday – 05:30–17:30; Wednesday – 05:30–11:30
9. Shift 9: Sunday–Tuesday – 17:30–23:30; Wednesday – 17:30–05:30
We know work–life balance matters. We’ll do our best to match you with a shift that fits your life while meeting operational needs.
What You’ll Do:
Lead Daily Security Operations
- Manage a shift and/or segment of guarding operations across multiple sites
- Supervise Field Supervisors and security officers
- Ensure post orders are followed and service is delivered at a high standard
Deliver Outstanding Client Service
- Maintain regular contact with client representatives
- Conduct site inspections and quality checks
- Identify issues early and drive timely corrective actions
Build and Develop Your Team
- Participate in hiring, onboarding, and training of security staff
- Coach, mentor, and support team members in their development
- Address performance issues and apply fair, consistent discipline when needed
- Foster a culture of respect, professionalism, and inclusion
Keep Operations Running Smoothly
- Coordinate scheduling, staffing, and equipment needs
- Make real-time staffing and scheduling adjustments to meet client needs while managing labor costs
- Review reports and documentation for accuracy and timeliness
- Maintain and submit payroll and other administrative records
Support Compliance & Safety
- Ensure compliance with company policies, client requirements, and applicable laws and regulations
- Promote safe work practices and report any safety concerns
- Respond on an on-call basis to emergencies and incidents as needed
What You Bring:
Education & Experience
- Associate degree and 2+ years of progressive supervisory/management experience (Equivalent experience can be substituted for education: 1 year of experience = 1 year of education)
Core Skills & Competencies
- Strong understanding of security operations
- Proven supervisory and leadership skills
- Ability to plan, organize, and prioritize in a fast-paced environment
- Clear, professional verbal and written communication
- Strong customer service mindset and service delivery focus
- Ability to interact effectively with people at all levels and from diverse backgrounds
- Initiative and drive to achieve results with minimal supervision
Position Requirements
- 18 years of age or older
- High School Diploma or GED
- Standard computer and technology skills
- Reliable, punctual, and accountable
- Strong attention to detail
- Professional communication and demeanor
- Conflict resolution and de-escalation skills (or willingness to learn)
- Customer service background preferred
- Reliable means of communication and transportation
- Legal right to work in the United States
- Ability to speak, read, and write English
- Ability to pass a background check and drug test
Working Conditions
With or without reasonable accommodation, you should be able to:
- Maintain composure with clients, staff, authorities, and the public, including in urgent or high-pressure situations
- Handle multiple tasks at once and manage competing priorities
- Work with sensitive and confidential information
- Use a vehicle regularly as part of your duties
- Walk, reach, stoop, kneel, crouch, or crawl occasionally
- Lift and/or move up to 10 lbs frequently and up to 25 lbs occasionally
- Use close and distance vision and adjust focus as needed
- Respond to emergencies and incidents on an on-call basis, at all hours
Who We Are
Securitas operates in 45 markets worldwide, providing specialized guarding and tech-enabled security solutions tailored to our clients’ needs. Our people are our greatest asset, and we strive to offer good working conditions, fair wages, and opportunities for personal development.
If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.
Company Website: https://www.securitasinc.com
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
#AF-SSTA
Security Operations Manager / Securitas Security/ Austin, Texas / TXDPS License #B03944
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.