Security Operations Manager

Position Summary

The Security Operations Manager provides operational leadership for multiple client accounts within an assigned geographic area. This position is responsible for ensuring exceptional service delivery through effective workforce management, client engagement, employee development, operational compliance, and financial stewardship.

The Security Operations Manager serves as the primary field leader for assigned accounts, building strong client relationships while ensuring security operations are delivered safely, efficiently, and in accordance with company standards and contractual requirements.

Essential Responsibilities

Operations Leadership

• Direct the daily operations of assigned client accounts to ensure consistent, high-quality service delivery.
• Conduct routine site visits to verify compliance with post orders, appearance standards, and operational expectations.
• Develop and maintain site-specific post orders, operating procedures, and best practices.
• Monitor operational performance and implement corrective actions to improve quality and efficiency.

Client Partnership

• Build and maintain positive relationships with client representatives.
• Respond promptly to operational issues and ensure client expectations are consistently met.
• Partner with company leadership to identify opportunities for service improvements and account growth.

Workforce Management

• Recruit, hire, onboard, schedule, and retain qualified security personnel.
• Maintain appropriate staffing levels while managing labor costs and overtime.
• Coach, mentor, and develop employees to improve performance and support career growth.
• Administer performance management and corrective action in accordance with company policy.

Compliance & Administration

• Ensure compliance with company policies, client requirements, and all applicable regulations.
• Maintain accurate payroll, scheduling, training, and operational records.
• Promote a safe work environment by identifying risks and implementing corrective actions.
• Respond effectively to incidents, emergencies, and operational disruptions.

Qualifications

• Meet all Andy Frain Services employment standards.
• Demonstrated leadership experience in security, operations, military, law enforcement, hospitality, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and standard business applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work flexible schedules and respond to operational needs as required.

Preferred Knowledge & Skills

• Multi-site security operations management
• Employee supervision, coaching, and performance management
• Scheduling and workforce planning
• Client relationship management
• Security operations, emergency response, and risk mitigation
• Report writing and operational documentation
• Security screening technologies, including X-ray, Weapons Detection Systems (WDS), and metal detection equipment
• Commitment to customer service, professionalism, and continuous improvement

Core Competencies

• Leadership
• Accountability
• Customer Focus
• Communication
• Team Development
• Operational Excellence
• Problem Solving
• Adaptability
• Integrity