Security Patrol Supervisor

Job description:

Position: Patrol Security Supervisor

Compensation: $21.00/hr 

Schedule: Varies

Position Summary:

The Patrol Supervisor at Signal of Omaha is a pivotal role, primarily responsible for overseeing the operational effectiveness and excellence of the patrol teams. This individual serves as the frontline leader in maintaining the highest standards of security services and safety for our clients, their assets, and their properties. The Patrol Supervisor is a role model demonstrating Signal's core values and is committed to leading from the front in all aspects of security operations. 

Duties and Responsibilities:

• Team Leadership and Supervision: Ensure team members are adequately trained, equipped, and motivated. Conduct daily briefs discussing assignments, tactical approaches, safety protocols, and client-specific requests.
• Scheduling for the patrol teams
• Knowledge of all patrol route
• Management of a team of seven
• Reports directly to the operations coordinator
• Operational Management: Monitor teams to ensure compliance with company policies, procedures, and quality standards. Respond to emergencies or incidents.
• Client Relations: Maintain professional relationships and ensure client satisfaction. Address client calls relating to the duties of the patrol division.
• Communication: Maintain robust and effective communication across all channels efficiently and accurately manner between Officers, Coordinators, and other departments. Foster a culture of openness and information sharing. Act as a liaison between the field officers and upper management.
• Reporting and Documentation: Ensure accurate and timely reporting of all incidents, patrol activities, and relevant occurrences. Review/audit patrol logs and provide feedback/guidance to improve accuracy and detail.
• Miscellaneous: Take ownership of the patrol team, including the day-to-day operations in line with Signal's goals and standards. Identify and address any gaps in skills or performance, and foster a proactive and solution-oriented environment.

Qualifications:

• Must be 18 or older
• Must be able to pass a background check & drug test
• Must have a valid driver’s license
• Must have a working and functional smartphone with data to conduct reports
• Must own personal transportation or have reliable transportation to get to work
• Possess strong observational skills
• Possess strong verbal and written communication skills

Weekends and overnights may be required.

Education: High school diploma or GED is required