Security Professional Floater

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don't feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacScis values and support our mission, we encourage you to apply.

Position Title: Security Professional - Floater

Department: Facilities & Custodial

Reports to: Security Supervisor

FLSA Status: Hourly, Non-Exempt

Position Summary

The Security Professional is responsible for ensuring the security of staff, guests, and facilities at Pacific Science Center. The Security Professional serves as a visible deterrent to crime, identifies suspicious activities, and addresses criminal acts or guest policy infractions which may be a threat to the property, guests, or employees on site.

The Flex/Floater would primarily provide coverage for:

Planned PTO and vacation requests

Unscheduled call-outs

Overnight shifts

Other staffing gaps or operational needs as they arise

Our collaborative Security Team is committed to strengthening inclusion, diversity, equity, and access within our workplace and community. This role embodies the spirit of curiosity, supporting and celebrating all members of our community, regardless of background and identity. We believe that curiosity and critical thinking are essential to equity and justice for all. PacSci embraces science and our work together as a process of inquiry, discovery, and problem solving that helps us better understand our universe and each other. There is a need for flexibility in scheduling to ensure coverage that meets operational needs.

Essential Duties & Responsibilities

• Secure Premises

• Perform lock-ups at exhibit closing time and later as other events conclude

• Perform frequent interior and exterior roves with a critical eye for safety and security situations

• Actively monitor security cameras to maintain a full view of premises

• Respond rapidly and appropriately to emergencies

• Proactively identify and respond to incidents, hazards, and unauthorized activity in the prescribed manner

• Provide exemplary customer service when determining and responding to the needs of guests and staff

• Assist guests in wayfinding, including escorting guests to and from locations

• Actively monitor and respond to requests for support on radio calls

• Inventory and maintain security equipment such as radios

• Consistently wear and maintain a clean and tidy uniform (provided)

• Maintain accurate security records through written documentation

• Adhere to established procedures and protocols

• Other duties as assigned

Position Requirements

• Knowledge or training in the following areas:

• Basic security principles

• The legal powers and limitations of security officers

• Emergency response training

• Safety and accident prevention

• Report writing

• Awareness of personal bias and demonstrated commitment to inclusion, diversity, equity, and access

• Security and emergency response protocols

• Ability to use cameras and associated equipment and software

• Skill in operating portable radio devices

• Attention to detail

• Project professionalism and confidence

• Ability to handle both common and crisis situations calmly and efficiently

• Ability to provide exemplary customer service and employ effective de-escalation techniques

• Demonstrated commitment to learning and continuously improving; incorporating feedback in a timely manner

• Effective written and oral communication and interpersonal skills with ability to collaborate with all levels of personnel and the general public in a professional and effective manner

• Basic proficiency with Microsoft Suite, and communication platforms such as email and SharePoint

• Use initiative and independent judgment within established guidelines.

Qualifications

Required

• High school diploma or equivalent experience
• At least 18 years of age
• Current first aid and CPR training and certifications (or within six months of hire)
• Must be able to speak, read, write, and understand English.

Preferred

• Prior security and law enforcement experience
• Proficiency in a second language such as but not limited to Spanish, Somali, Mandarin, ASL, and/or Vietnamese is a highly preferred skill.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The workplace environment will include outdoors, on the exhibit floor, employee-only areas, and in an office environment. Physical demands of the position could include moving supplies and objects up to 40 lbs; must be able to communicate verbally and in writing, utilizing radios, telephone, and virtual platforms to give and receive information.  Position duties will require an individual to maneuver through crowded areas; manipulate and safely use objects, tools or controls; reach to retrieve supplies and objects; utilize stairs; respond quickly to sounds in the area. The noise level in the shared office space varies from low to moderate, sometimes utilizing a computer workstation.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Compensation

Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.

In addition to base salary, all employees receive:

• Employee PacSci Membership
• Commuter Benefits
• 403b Retirement Plan

Full-time regular employees (40 hrs/week) additionally recieve following benefits:

• Medical, Dental, Vision, basic life insurance, and disability insurance
• 4 weeks of vacation, 12 floating holidays, and sick pay
• 403(b) Retirement Savings
• Employee Assistance Program

Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.

Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.