Accidental Death and Dismemberment (AD&D), Apple Macs, Billing, Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, Detail Oriented, Disability Insurance, Documentation, Establish Priorities, Event Management, Filemaker Database, Help Desk, High School Diploma, Identify Issues, Interpersonal Skills, Java Swing, Microsoft Excel, Organizational Skills, People Management, Problem Solving Skills, Protective Services, Record Keeping, Team Player
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description:
Advance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world’s top technology campuses. Allied Universal is seeking to hire a Security Scheduling Clerk to work at a Tech site in Cupertino, Ca!
Pay Rate: $30 Hr
Shift:
Swing Tuesday through Saturday 11:00 AM - 7:45 PM
(Must have 2 + years of customer service, scheduling experience, access/badging experience and strong computer skills)
**Security Supervisory experience preferred**
*Must have a valid CA Guard Card*
Allied Universal Services is currently searching for a Security Scheduling Clerk. The Security Scheduling Clerk will be working in a corporate environment for Allied Universal Services. Our officers allow us to accomplish our company’s core purpose which is “to serve, secure and care for the people and businesses in our communities”. The Security Clerk will plan and coordinate all aspects of internal schedules to provide the best service to the client. They coordinate with the Events team for all campus events, and with the Security Officer Request team for all posts that need to be staffed. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment and enjoy solving complex issues with optimism.
Essential Job Function:
- Maintain records to establish accurate billing and processing information.
- Coordinateworkschedulesandprovideadministrativesupportforallfieldoperationsandspecial projects.
- Responsible for ensuring mileage reimbursements are accurate.
- Work with a team of schedulers to staff over 500 employees.
Minimum Qualification:
- High school diploma or equivalent
- MustcompleteandmaintainstateGuardCertificationasprescribedbypresidingstatelaw,aswellasallclient requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
- Passion for customer service and ownership of the customer experience
- Quicklearner whopossesseseffectivetimemanagement:theabilitytomultitask,prioritize,demonstrate excellent organizational skills and attention to detail is a must
- Effective oraland writtencommunicationis amust
- Able to work in a fast-paced help desk environment
- Aptitudeforacquiringskillsintechnicaltroubleshootingandeagernesstolearnandtakeonnewchallenges
- Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
- PreferredexperienceinVidSys,Lenel,Excel,Filemaker,Intaglio,orequivalenttechnicalskill
- Knowledge of Mac computers preferred
- Mustbeflexibleonschedule,includingavailabilityforweekendsandholidays
- Buildsproductiveinternalandexternalworkingrelationships
- Exercisesjudgmentwithindefinedproceduresandpracticestodetermineappropriateaction
- Flexibilityessential-therolerequiresbothofficeandremotecommitments,aswellasbeingwillingto occasionally adjust work hours due to work with regional colleagues.
- Experience working with Microsoft Excel and Google Suite
- ExcellentCommunicationskills,bothverbalandwritten
- Previousexperiencewithticketingsystemsand/orprojectmanagementsystem
- Understanding of or previous experience in a technology driven environment
- Proactive attitude and dependable
- Excellentcustomerserviceskills
- Abilitytoworkbothwithinateamandindependently
- Abilitytomultitaskandprioritizeworkload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Abilitytomaintainconfidentialityandprofessionaldecorum
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Ongoing paid training programs and career growth opportunities
- Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID:
2026-1598267