Security Shift Manager

The Security Shift Manager oversees daily safety, security, and asset protection during their shift. They manage security personnel, enforce gaming regulations and property policies, handle emergency responses, and manage investigations to ensure a safe environment for guests and staff.  The Shift Manager will be responsible for checking on graveyard departments without a supervisor. Often working flexible hours including weekends.
 

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Responsible for scheduling, training and supervising security staff, and assuring that all designated posts are adequately staffed.
• Responsible for all activities of the security division during his/her shift and the safety and security of guests, employees and assets of the company.
• Responsible for the physical security of the hotel/casino complex, and on-site parking.
• Responds to all significant incidents within the hotel/casino complex and oversees all security activities relating to the incident.
• Ensures all reports, activity logs, summary sheets, and necessary paperwork are completed in a thorough and accurate manner.
• Maintains personnel records for each Security Officer and Security Lead assigned to his/her shift.
• Handles all disciplinary action of Officers assigned to his/her shift.
• Has knowledge of all alarm functions and is able to communicate with all Security personnel.
• Plans and schedules duties for a shift, for events, or assists in emergency situations.
• Follow Graveyard checklist.
• Is physically and mentally able to perform all duties of subordinates.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent guest service skills.
• Ability to establish and maintain an effective working relationship with management and employees.
• Ability to maintain confidentiality of sensitive information.
• Ability to effectively communicate with guests and employees one on one, and within small and large groups.
• Ability to prepare, analyze and interpret documents.
• Ability to prepare organized and thorough reports.
• Ability to prepare and present information in an organized and clear manner.
• Ability to identify and foresee concerns based on reviews of incidents and trends.
• Ability to interview employees in an effective manner.
• Ability to thoroughly investigate a variety of incident types.
• Advanced computer skills. Oracle, Office, iTrak, etc.
• Ability to stay organized and focused on tasks and assignments.
• Ability to remain calm and make reasonable decisions, including during high stress situations.
• Ability to work with little or no supervision.
• Ability to use CCTV for extended periods of time.
• Ability to obtain and retain a Nevada concealed weapons permit (CCW).
• Ability to understand and maintain knowledge of company and department rules, policies and procedures, city and state laws, safety regulations, gaming regulations and labor laws.
• Must successfully complete company and gaming background screening process.
• Ability to successfully complete and legally possess the following training certifications:

Must successfully complete the following training certifications:

• Current State issued Driver’s License
• Must successfully complete American Red Cross or equivalent adult First Aid/CPR Certification.
• Minimum age requirement is 21.

*PLEASE NOTE:  THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent.
• Minimum of two (3) years of casino security and/or law enforcement/military supervisory experience
• Good verbal and written communications and organizational skills required
• Excellent guest and employee relations skills
• Ability to investigate incidents and write reports
• Working knowledge of hotel/casino security operations is preferred 

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

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What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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