CPR Certification, Coaching, Conflict Resolution, Corrective Action, Defibrillator, Fire Alarm, First Aid, Health Plan Membership, Hospitality and Tourism, Leadership, Microsoft Office, Operations, Operations Management, Performance Reviews, Policy Development, Procedure Development, Property Maintenance, Record Keeping, Security Monitoring, Service Delivery, Standard Operating Procedures (SOP), Standards Development, Surveillance, Team Player
As a Security Supervisor, you’ll lead and inspire a team to create and maintain safety and security for all guests and team members while delivering unparalleled hospitality services in a professional and courteous manner.
About the Role
- Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
- Create and distribute work schedules
- Review, correct and approve direct reports’ payroll
- Review and approve daily activity logs completed by security officers
- Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
- Create or modify standard operating procedures or policies when necessary
- Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
- Collaborate on ways to improve preventive and responsive security measures
- Deescalate any conflicts to ensure safety and comfort of all team members and guests
- Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct
- Generate, review, store and maintain records and reports of all incidents
- Perform security officer responsibilities in times of staff shortage
- Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested
- Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations
About You
Minimum Qualifications
- 3 years of experience in the security industry
- Availability to work evenings, weekends and holidays to provide 24-hour support
- Proficient in the Microsoft Office suite
Preferred Qualifications
- 1 year of experience in a leadership position
- 1 year of experience in the hospitality industry
- CPR/AED and First Aid certified
- Experience operating surveillance software, badge access systems and fire alarm systems
- Experience in verbal de-escalation and conflict resolution
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About Us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at
Careers@myrocketcareer.com
.R
Rocket Mortgage
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.
How Our Culture Gives Us Our Edge
Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions.
How We Support The Community
Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide.
How We Stay Connected
Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.
1,500 to 1,999 employees
http://www.myrocketcareer.com